Park Properties Management Company ยท 3 months ago
Resident Concierge
107 Community Way, Staunton, VA 24401, USA
Full-time
Onsite
New Grad, Entry LevelPark Properties Management Company is a growing residential and commercial property management company with properties throughout Virginia. They are seeking an enthusiastic and customer-focused Resident Concierge to join their team at Grand Vistas in Lynchburg, VA, responsible for greeting residents, managing deliveries, and providing personalized service to enhance the living experience.
Commercial Real EstateProperty DevelopmentProperty ManagementReal EstateResidential
Responsibilities
Greeting and assisting residents and guests:
Welcoming people at the entrance, providing directions, managing visitor access, and answering inquiries
Receiving, sorting, and delivering packages to residents
Concierge services:
Providing local recommendations. Providing and arranging general business services for residents. Develop a network of contacts, service providers and businesses within the locality to serve residents' needs. Create and maintain a community board for pet sitting, house cleaning, dry cleaning services, etc
Park Advantage Program:
Responsible for ensuring that Park Advantage Program is active and relevant to the community needs
Building operations support:
Coordinating maintenance requests, managing building amenities, and communicating with building staff regarding repairs
Security monitoring:
Maintaining building security by monitoring access points, reporting suspicious activity, and ensuring visitor registration
Sales / Marketing / Leasing / Renewal
Actively participates in all marketing, sales, leasing and renewal duties
Customer service:
Addressing residents' concerns, resolving issues promptly, and maintaining a positive and helpful attitude
Qualification
Required
Ability to interact professionally with residents, guests, and staff, both verbally and in writing
Commitment to providing exceptional service and exceeding resident expectations
Familiarity with surrounding area, including restaurants, shops, attractions, and transportation options
Ability to manage multiple tasks simultaneously and prioritize effectively
Capability to quickly identify and resolve resident issues
High School diploma or GED
Must be proficient using a computer and typing 30 wpm
Strong customer service skills, communication skills and working knowledge of the locality
Ability to perform functions of sales, marketing and leasing
Must have a valid driver's license and reliable means of transportation to attend offsite meetings or run errands for apartment community
Ability to complete forms, read and review reports, wide variety of correspondence, view computer screen
Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, and draw valid conclusions and initiate appropriate course of action
Must effectively convey ideas, images and goals to a diverse group of personalities
Weekend hours required on a rotating basis
As a condition of employment, a satisfactory drug test and background check are required
Benefits
100% Employer Paid Insurance for Employee: Medical, Dental, Vision, Long Term Disability and Basic Life & AD&D
401(K) Retirement Plan with Company Match up to 4%!
Generous Paid Time Off: Personal Days, Birthday, Sick, Holidays, Volunteer Time Off and Bereavement
Supplemental Insurance: Short Term Disability, Voluntary Life, Accident and Cancer.
Employee Assistance Program
Wellness Programs
529 College Savings Plan
Company
Park Properties Management Company
Park Properties manages over 40 communities throughout the Commonwealth of Virginia.
Founded in 1989
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase