Insight Communications · 1 month ago
ServiceNow Technical Consultant CSM
United States
Full-time
Remote
Mid, Senior Level
3+ years expWindward Consulting is at the forefront of Service-Centric IT, helping clients align their core competencies to run mission-critical IT environments. They are seeking a highly skilled ServiceNow Technical Consultant responsible for designing, configuring, and developing ServiceNow solutions that meet business and technical requirements.
TelecommunicationsVideoWeb Hosting
Responsibilities
Design, develop, and implement ServiceNow solutions—including custom applications, workflows, forms, UI policies, business rules, and integrations—ensuring alignment with business and technical requirements
Deploy, configure and maintain ServiceNow modules such as CSM, ITSM, Now Assist, Catalog and custom scoped applications, following best practices for maintainability and performance
Collaborate with stakeholders and Business Analysts to translate business needs into technical specifications and lead technical workshops to review design, architecture, and configuration approaches
Support end-to-end project delivery including sprint planning, testing, deployment, troubleshooting, root cause analysis, and system optimization
Develop and support integrations with enterprise systems (e.g., Azure AD, HR, ERP, monitoring tools) using REST, SOAP, APIs, and IntegrationHub, ensuring secure data exchange
Provide technical leadership and ensure compliance by guiding junior developers or project teams, participating in code reviews, maintaining version control, ensuring security/privacy compliance, and contributing to technical documentation
Configure CSM Case Management, Escalations, Surveys, Reporting, Knowledge Management; Now Assist, Search, AI Search, Data Integration for Customer Data
Define Customer, Location and other foundational Data Model attributes
Provide subject matter expertise and trusted advice for the CSM module throughout engagement, ensuring best practices are followed by customer and team
Qualification
Required
Bachelor's degree in Computer Science, Information Systems, or related field
3–5+ years of ServiceNow development or technical consulting experience
Proven experience delivering at least one full-cycle ServiceNow implementation
Strong knowledge of JavaScript, Glide API, HTML/CSS, and ServiceNow platform architecture
Experience with Flow Designer, IntegrationHub, and Service Portal development
Hands-on experience with ServiceNow integrations and API-based data exchange
Familiarity with Agile delivery (Scrum or SAFe)
Strong understanding of ITIL and enterprise service management practices
Excellent problem-solving and debugging skills
Strong communication and client-facing presentation abilities
Certified Implementation Specialist – CSM
ServiceNow Certified System Administrator
Preferred
ITIL v3 or v4 Certification
ServiceNow Certified Application Developer (CAD)
Additional ServiceNow certifications in areas such as ITOM, SecOps, GRC, or ITSM
Benefits
Medical
Dental
Vision
Flexible Spending Accounts
Short Term Disability
Long Term Disability
Life Insurance and AD&D
Option to purchase additional Life Insurance and AD&D
Paid Time Off
Personal Leave
Holidays
401(k) plan with company match
Work/life balance
Company
Insight Communications
Insight Communications is a cable operator that specializes in cable offerings, Internet, and video services.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2011-08-15Acquired
2010-04-02Private Equity
1999-07-21IPO
Company data provided by crunchbase