Senior Customer Experience Programs Associate jobs in United States
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Collibra · 4 hours ago

Senior Customer Experience Programs Associate

positionRaleigh, North Carolina, USA
timeFull-time
remoteHybrid
seniorityMid, Senior Level
money$88K/yr - $110K/yr
date3+ years exp

Collibra is seeking a Sr Customer Experience Advisor to join their Customer Experience (CX) team, focusing on executing and managing critical customer experience programs. This role is dedicated to enhancing customer engagement and ensuring a seamless journey across all touchpoints by working cross-functionally and implementing key initiatives.

AnalyticsArtificial Intelligence (AI)Data IntegrationData ManagementEnterprise SoftwareInfrastructure
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Comp. & BenefitsbadNo H1Bnote

Responsibilities

Identifying "friction points" in the customer journey and working with relevant departments to redesign those processes
Working closely cross-functionally, including with leadership to integrate program objectives with broader organizational goals
Leading the day-to-day implementation of key customer programs that align with the customer's journey
Developing and maintaining workflows, templates, and resources to standardize program execution
Using data-driven insights to recommend adjustments and enhance program performance

Qualification

Program managementCustomer successData analysisExcelCRM platformsProject management softwareCommunication skillsCollaboration skillsOrganizational skillsContinuous learning

Required

3-5 years of experience in program management, consulting, customer success, or a related role
Strong organizational / project/program management skills with the ability to manage multiple projects simultaneously
Excellent communication and collaboration skills to work effectively with internal teams and customers
Analytical mindset with experience tracking and reporting on program success metrics
Required experience with Excel, PowerPoint, and G-Suite apps
Bachelor's degree in Business, Marketing, or a related field
A bachelor's degree or equivalent related working experience is required

Preferred

Experience with Qualtrics, Matik, etc
Utilizing CRM platforms (e.g., Salesforce) and project management (e.g. Asana) software

Benefits

Equity ownership at every level
Bonus potential
Flex Fund monthly stipend
Pension/401k plans

Company

Collibra

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Collibra delivers an end-to-end Data Intelligence platform to accelerate digital business transformation.
dateFounded in 2008
location
Brussels, Brussels Hoofdstedelijk Gewest, BEL
people-size1001-5000 employees
web-link
https://www.collibra.com/us/en/

Funding

Current Stage
Late Stage
Total Funding
$596.52M
Key Investors
CapitalGICONIQ GrowthIndex Ventures
2022-01-11Series Unknown
2021-11-09Series G· $250M
2020-04-02Series F· $112.5M

Leadership Team

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Felix Van De Maele
Founder, CEO
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Stijn Christiaens
Co-founder & Chief Data Citizen
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Recent News

WebProNews
Collibra CEO: AI Non-Use a Red Flag in Job Candidates
2025-12-22
Business Insider
Collibra CEO describes what he looks for in AI-first employees
2025-12-21
PR Newswire
Collibra Joins Snowflake and Industry Leaders to Support Data and AI Interoperability Across the Ecosystem Through the Open Semantic Interchange
2025-12-09
Company data provided by crunchbase