Lowe's Companies, Inc. · 18 hours ago
Contact Center Business Intelligence Analyst
United States
Full-time
Remote
Mid Level
$60K/yr - $100K/yr
3+ years expLowe's Companies, Inc. is seeking a Contact Center Business Intelligence Analyst who will be responsible for executing analytics to improve the customer experience. The role involves analyzing data, providing insights through visualization, and collaborating with teams to enhance processes related to the Contact Center.
HardwareHome RenovationManufacturing
Responsibilities
Uses Contact Center tools, knowledge, systems, and databases to analyze trends or patterns affecting customer experience and interaction quality
Supports business problems by understanding business challenges; collecting, cleaning, transforming, and restructuring data for statistical analysis; performing statistical summaries and test for relevant business questions
Communicates analyses and insights to leaders by summarizing conclusions and solutions; translating findings into clear, understandable themes for business leaders, identifying specific analytic results that drive actionable insights
Collaborates with cross functional teams to identify process and performance gaps impacting customer experiences acting on these findings to streamline and implement process improvements that enhance people execution and the customer experience
Collaborates with members of the Business Intelligence Leadership team to provide recommendations for continuous improvement of survey programming, sampling, questionnaire development, analysis data distribution, and vendor management
Pursues self-development and effective relationships with others by organizing resources and information; openly sharing information, advice, and expertise with coworkers and customers; influencing others through technical explanations and examples; providing occasional mentoring to team members; seeking performance feedback; adapting to and learning from change, difficulties, and feedback
Completes work assignments by applying up-to-date expertise in subject area; leveraging an understanding of policies, data, and resources to support projects or initiatives; collaborating cross-functionally to solve business problems; identifying and monitoring priorities, deadlines, and expectations; communicating progress and information; identifying, recommending, and implementing ways to address improvement opportunities
Qualification
Required
Bachelor's degree Analytics, Computer Science, or related field or equivalent years of experience in lieu of education requirement, if applicable
3 Years Experience performing data mining, data analysis, and data modeling using large data sets
1 Year Experience in data analytics, visualization and customer experience
1 Year Experience in data analysis, and data modeling using large data sets
1 Year Experience working with Contact Center practices, systems, and tools
1 Year Experience interacting with individuals up to and including director on a regular basis
Advanced capability with Office applications (e.g., Excel, PowerPoint, and Access)
1 Year Experience using sentiment analysis tools to analyze customer feedback
Experience writing SQL queries and working with large data sets
Preferred
1 Year Experience with feedback management and data analytics platforms
1 Year Experience with advanced predictive modeling practices and tools
Company
Lowe's Companies, Inc.
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States.
10001+ employees
H1B Sponsorship
Lowe's Companies, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (389)
2024 (310)
2023 (388)
2022 (357)
2021 (242)
2020 (394)
Funding
Current Stage
Public CompanyTotal Funding
$22B2025-09-30Post Ipo Debt· $5B
2025-08-20Post Ipo Debt· $9B
2023-03-28Post Ipo Debt· $3B
Leadership Team
Jennifer Wilson
SVP, Chief Marketing Officer
K
Kathy Higgins
VP IT Business Management
Recent News
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