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Transworld · 2 days ago

Remote Customer Service Rep BYOD - Starting Tuesday, February 17, 2026

United States

Full-time

Remote

New Grad, Entry Level

$15/hr - $15/hr

Transworld Systems Inc. is seeking a Customer Service Representative to join their thriving team. The role involves assisting customers with their accounts, ensuring accurate documentation, and providing detailed explanations of account statuses while adhering to regulations.

LogisticsSupply Chain Management

Responsibilities

Assist customers with their accounts

Ensure all account information is accurately documented in client's system

Provide detailed explanations of account status and inquiries to customers

Assist customers with delinquent accounts based on various state guidelines

Adhere to State and Federal regulations pertaining to your job duties

Maintain an average Inbound Handle Time

Achieve Quality Assurance goals

Adhere to Production measures (time spent on calls, schedule adherence, etc)

Qualification

Call center experienceMicrosoft applicationsWritten communicationVerbal communicationActive listeningNavigating systemsProblem-solving

Required

Maintain own personal at home working equipment that meets the system requirements

NOT a Mac

NOT a Chromebook

NOT a tablet or phone or iPad

Connected to the ethernet as WiFi needs to be disabled

Operating system: Windows 11

Processor: i5 (or higher) or AMD Ryzen5 (or higher)

RAM: Minimum of 8 GB

Hard Drive available space: Minimum of 10 GB

Upload speeds: minimum 20 mbps

Download speeds: minimum 25 mbps

Anti-virus software loaded to the machine

All Window's updates will need to be completed

2 (Dual) working monitors

Prior call center experience is REQUIRED

Excellent written and verbal communication skills are needed

Experience navigating multiple systems/screens while speaking with customers

Active listening to understand the customers' needs

Great problem-solving skills

Must be proficient with Microsoft applications

Preferred

USB Wired Keyboard

USB Wired Mouse

USB Wired Webcam

Wired Headset

Benefits

Paid training

Team-oriented work environment

Growth opportunity

Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!