Banfield Pet Hospital · 14 hours ago
Client Service Coordinator
Long Beach, CA
Full-time
Onsite
New Grad, Entry LevelBanfield Pet Hospital is a veterinary service provider, and they are seeking a Client Service Coordinator to enhance client interactions. The role involves maintaining a welcoming environment, managing appointment schedules, and ensuring effective communication between clients and veterinary staff.
Health CareHospitalMedical
Responsibilities
Maintain a clean and orderly lobby and reception desk
Review the schedule during the day so you can provide appropriate options to clients seeking both SDA appointments and future appointments – whenever possible, say yes to your client’s requests
Follow up on online appointment requests in a timely manner
Answer the phone with enthusiasm / empathy depending on the situation
Ensure any messages or questions from the client are relayed to the doctor as quickly as possible
Set a realistic expectation for a return call with the client and ensure this is also communicated to the doctor
Greet the client in a timely fashion and acknowledge the client and pet by name
Provide a warm greeting, with a friendly voice and a pleasant demeanor
Introduce yourself and make eye contact when speaking with the client
Update clients on wait times or delays
When possible, contact a client prior to their appointment time to inform them of any known delays and offer to reschedule their appointment or ask if they’d rather drop off
If the client has been waiting for more than 5 minutes, apologize for their wait, provide them with an update to their expected wait time and the reason for the wait
If the client believes it is an emergency – it IS an emergency – at the very least – ensure that a doctor or CVT does a brief exam to triage the severity of the pet’s condition immediately
Page the treatment area to announce that the pet has arrived before checking in the client
Alert the doctor and/or vet tech to any personalized information regarding the client and/or pet prior to doctor entering the room
Ensure the client is scheduled with the primary care provider upon check-out for follow-up / next scheduled visit and when appointments are made via phone
Make sure that either the doctor or the VA/VT has reviewed the exam report with the client – if they haven’t, take the time to review it with them yourself
Don’t hesitate to find a doctor or a VA/VT for a client who has questions you can’t appropriately answer
If checking out the client ask the client if he or she has any additional questions prior to leaving the hospital
Remind clients that they can always call back with questions and/or concerns
Don’t hesitate to take command of a difficult situation, confidently state when you need to get the doctor or the practice manager for assistance or lead the client into an exam room when necessary
Qualification
Required
Maintain a clean and orderly lobby and reception desk
Review the schedule during the day so you can provide appropriate options to clients seeking both SDA appointments and future appointments
Follow up on online appointment requests in a timely manner
Answer the phone with enthusiasm / empathy depending on the situation
Ensure any messages or questions from the client are relayed to the doctor as quickly as possible
Set a realistic expectation for a return call with the client and ensure this is also communicated to the doctor
Greet the client in a timely fashion and acknowledge the client and pet by name
Provide a warm greeting, with a friendly voice and a pleasant demeanor
Introduce yourself and make eye contact when speaking with the client
Update clients on wait times or delays
When possible, contact a client prior to their appointment time to inform them of any known delays and offer to reschedule their appointment or ask if they'd rather drop off
If the client has been waiting for more than 5 minutes, apologize for their wait, provide them with an update to their expected wait time and the reason for the wait
If the client believes it is an emergency – it IS an emergency
Page the treatment area to announce that the pet has arrived before checking in the client
Alert the doctor and/or vet tech to any personalized information regarding the client and/or pet prior to doctor entering the room
Ensure the client is scheduled with the primary care provider upon check-out for follow-up / next scheduled visit
Make sure that either the doctor or the VA/VT has reviewed the exam report with the client
If checking out the client ask the client if he or she has any additional questions prior to leaving the hospital
Remind clients that they can always call back with questions and/or concerns
Don't hesitate to take command of a difficult situation
Company
Banfield Pet Hospital
Banfield Pet Hospital is a veterinary care agency that specializes in providing proactive and preventive approach to pet health treatments.
Founded in 1955
10001+ employees
H1B Sponsorship
Banfield Pet Hospital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (30)
2024 (16)
2023 (13)
2022 (20)
2021 (9)
2020 (20)
Funding
Current Stage
Late StageTotal Funding
unknown2024-04-11Acquired
Leadership Team
Ludek Janousek
CFO
Jeff Ellison
Chief Operating Officer
Recent News
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