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Milacron · 1 day ago

Customer Service Senior Specialist

Coperion

Full-time

Onsite

Senior Level

Coperion is an industry leader in compounding and extrusion, feeding and weighing, bulk material handling and service. They are seeking a Senior Specialist to manage technical clarifications, sales promotions, and customer communications regarding spare parts and repair orders.

IndustrialMachinery ManufacturingManufacturingMechanical EngineeringPlastics and Rubber ManufacturingProduct Design

Responsibilities

Responsible for technical clarification, Quotes, Follow up, order handling in a timely manner

Proactively visit buying and none buying customers in SEA to promote the sales of spare parts and modernization projects

Data entry in the ERP system, SAP Navision

Project specific investigations, liaising with factory, suppliers, customers and Reps

Process all Spare part and Repair orders from A-Z

Process warranty claims and following up with customers and Reps to ensure defective parts to be returned to factory promptly

Monitor on delivery dates, keep customers informed

Frequent Communication with all our customers, Reps in SEA and factories in Europe and USA

Provide frequent Updates on spare part catalogue and Price Lists

Frequent improve current processes

Stick to all ISO related rules and processes

Qualification

SAPERP systemsTechnical EducationMS OfficeFluent in EnglishCommunicativeDynamicIndependentFlexibleWilling to learnTeam orientedWorking under pressure

Required

Technical Education with strong commercial knowledge

Few years' works experience

Very good knowledge of MS Office software

Experience in use of ERP systems such as SAP and Navision

Fluent in English language

Team oriented

Communicative

Balanced

Dynamic

Independent

Flexible

Willing to learn

Willingness to work flexible hours

Willingness to travel in Asia

Working under pressure

Preferred

Export knowledge advantageous

Every other Language advantageous

Company

Milacron

Glassdoor3.3

Milacron is a global leader in the manufacture, distribution, and service of highly engineered and customized systems within the plastic technology and processing industry.

Founded in 1995