Metric Bio · 14 hours ago
Biomedical Engineer
San Jose, CA
Full-time
Onsite
Mid, Senior Level
3+ years expMetric Bio is a company focused on advancing biomedical engineering solutions. They are seeking a Biomedical Engineer to drive product improvement, customer support, and validation processes while collaborating with cross-functional teams to enhance product offerings.
Staffing & Recruiting
Hiring Manager
Will Booth
Responsibilities
Identify product issues and improvement areas based on field data and feedback
Collaborate with R&D and design teams for feasibility analysis and implementation
Drive value engineering, cost optimization, and introduction of new features or variants
Act as a point of escalation for Level 2/3 technical issues
Resolve customer support tickets with root-cause analysis and solutions
Maintain documentation of recurring issues and suggest long-term fixes
Define and execute test plans for software and hardware updates
Validate scanner functionality and performance before releases or shipments
Ensure compliance with regulatory and safety standards during testing
Conduct product demonstrations and training for clients and stakeholders
Support sales team with technical pitches and pilot installations
Update demo content and documentation per product updates
Guide and audit assembly processes to ensure quality and performance standards
Collaborate with manufacturing and QA teams to troubleshoot production issues
Support process improvements for faster, error-free assembly
Maintain communication with key customers and sales personnel
Provide technical expertise during pre-sales and post-sales activities
Gather feedback from field visits and sales reports for product positioning
Collect structured market feedback via customer visits, surveys, and distributors
Benchmark features, performance, and pricing against competitor products
Provide actionable insights to marketing and product development teams
Stay updated on digital pathology, imaging technologies, and medical device standards
Attend workshops, conferences, and internal knowledge-sharing sessions
Mentor junior engineers and support cross-functional training initiatives
Communicate product updates, known issues, and resolution timelines effectively
Maintain professional and empathetic customer interactions
Document escalations and ensure follow-through with cross-functional teams
Lead product installation at customer sites, validating all operational parameters
Provide on-site training for lab technicians, pathologists, and IT teams
Document installation reports and ensure user acceptance sign-off
Qualification
Required
Bachelor's or master's degree in biomedical engineering with 3-6 years of experience
Strong problem-solving skills and hands-on experience with medical devices or imaging systems
Excellent communication and customer interaction skills
Willingness to travel for client visits, installations, and training sessions
Company
Metric Bio
Utilizing our expertise to provide recruitment solutions to some of the worlds most cutting-edge companies in MedTech and Life Science.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase