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Altar'd State · 2 months ago

Spring 2026 IT Operations Intern

Knoxville, TN

Internship

Onsite

Intern

Start in 2026 Spring

Stand Out For Good, Inc. is a rapidly growing women’s fashion company with a commitment to giving back. The IT Operations Intern will support the IT Operations team in enhancing technology across e-commerce, store operations, and help desk services, focusing on analytics and continuous improvement.

E-CommerceFashion

Responsibilities

Understand the role of systems and hardware supported by the IT operations team. Map out information flow across systems and identify processes and job

Assist the IT operations team by triaging incoming tickets, resolving common technical issues, and escalating complex cases

Perform ticket analysis using our IT service management platform to identify recurring issues and root cause trends

Generate weekly and monthly reports to monitor SLA compliance, ticket volumes, and issue categories

Develop dashboards and visualizations to highlight performance insights and areas for improvement

Collaborate with IT Operations and Infrastructure teams to document and improve existing support processes

Participate in process reviews to identify inefficiencies and propose automation or policy enhancements

Support project-based work, such as improving user onboarding/offboarding workflows or upgrading documentation systems

Analyze help desk and infrastructure metrics to identify trends and recommend improvements to IT operations

Qualification

Google SheetsMicrosoft ExcelAnalytical skillsProblem-solving skillsCommunication skillsDetail orientedTeamworkWork independently

Required

Currently enrolled in a Bachelor's degree as a Junior/Senior student, or recent graduate - Computer Science/Engineering, Cyber Security, Information Systems, or related field

Positive attitude and willingness to learn

Excellent communications skills and able to succeed in a team environment

Demonstrated ability using Google Sheets or Microsoft Excel (i.e. ability to create charts, graphs, pivot tables, advanced formulas, statistical tools, etc.)

Strong blend of analytical and creative problem-solving skills

Detail Oriented

Ability to work independently