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Fort Worth Housing Solutions · 4 days ago

Director of Housing Operations

Fort Worth, TX

Full-time

Hybrid

Lead/Staff, Director/Executive

5+ years exp

Fort Worth Housing Solutions is seeking a Director of Housing Operations to oversee the administration of various housing assistance programs. The role involves managing housing professionals, ensuring compliance with HUD regulations, and developing policies for effective program operations.

CharityGovernmentNon ProfitSocial Assistance

Responsibilities

Assists in supervision of all HCV personnel; monitors compliance with HUD, federal, and local regulations; oversees staff training, performance, and workflow; conducts quality control audits; ensures SEMAP standards are achieved; prepares and submits HUD reports; supervises landlord services and inspection programs; and ensures professional communication with landlords, tenants, and stakeholders

Manage comprehensive HCV program operations including, VASH program, SRO vouchers, special allocation vouchers

Direct all aspects of program administration including application intake, screening, annual and interim recertifications, and ongoing eligibility determinations

Ensure compliance with HUD regulations, federal requirements, HOTMA provisions, SEMAP indicators, FWHS policies, and reporting obligations in HUD’s PIC/HIP systems across all program activities

Develop and monitor policies and procedures for successful HCV program operations, ensuring alignment with evolving federal guidance

Coordinate proposed changes to the Section 8 Administrative Plan, SEMAP performance standards, and PIC/HIP reporting needs, and implement policy updates effectively

Oversee program reporting and performance monitoring to maintain high SEMAP ratings, ensure timely and accurate, and meet all HOTMA and PIC/HIP compliance requirements

Serve as Contract Administrator for HQS/NSPIRE inspection contracts and conduct quality assurance reviews to ensure contractor compliance for 3rd party vendor

Assist with the preparation of the annual operating budgets for the HCV Division

Monitor expenditures, forecast voucher utilization, and manage budgetary variations in a timely manner

Manage Housing Assistance Payment (HAP) and Utility Allowance Payment processes for timely and accurate processing

Implement payment standards, rent reasonableness studies, and utility allowance updates annually

Recruit, train, manage, and direct staff in the HCV department to ensure knowledgeable and effective program operations

Conduct training sessions with staff on existing and new procedures

Ensure staff demonstrate comprehensive knowledge in all areas of program operations

Foster professional development and maintain high-performance standards Specialized Program Management

Provide monthly management reports

Performs other related duties as assigned

Qualification

Housing assistance programsHUD regulationsFinancial analysisPublic Administration degreeManagement experienceMicrosoft Office proficiencyEffective communicationConflict resolutionTeam collaboration

Required

Bachelor's degree from an accredited college or University, with a major in Public Administration is required

Must possess a valid Texas Driver's License and have a clean driving record (fewer than 3 moving violations in the last 3-year period) and must maintain licensure and clean driving record for the duration of employment and be eligible for coverage under the FWHS's fleet insurance policy

Five (5) years of assisted housing experience with increasing responsibility; management or supervisory experience preferred

Knowledge of FWHS policies, procedures, and operations of housing assistance programs including HCV, RAD, PBV, PSH and supportive services

Knowledge of HUD regulations related to FWHS' housing assistance programs

Strong financial, analytical, and reasoning skills

Ability to handle confidential and sensitive matters and resolve disputes professionally

Ability to create and maintain effective working relationships with internal and external business partners

Ability to prepare and present ideas in a clear and concise manner, both orally and in writing

Employee must consent to and pass a drug screen and criminal background check

To perform this job successfully, an individual should have average abilities using computer software such as Microsoft Word, Excel, and Outlook, able to gain proficiency quickly in Microsoft 365 programs, including Teams, and be capable of using internet resources for research and developing reports

Ability to learn other computer software programs as required by assigned tasks