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Mahoney Environmental · 20 hours ago

Bilingual Customer Support Specialist (Spanish)

Woodridge, IL

Full-time

Hybrid

Mid Level

$20.50/hr - $22.50/hr

3+ years exp

Mahoney Environmental is a national leader in the collection and recycling of restaurant cooking waste materials. They are seeking a Bilingual Customer Support Specialist to handle inbound calls, assist customers, and support the sales team.

ConsultingInformation TechnologyRenewable Energy

Responsibilities

Professionally handle 50-60 inbound calls for multiple lines of service

Assist and resolve customer requests and inquiries

Maintain and retain existing customers with an opportunity to grow the business

Assist with data entry, reports, and other assignments to support our sales team

Follow procedures for technical issues, multiple requests, as well as procedures for safety and environmental issues

Create work order requests and email proper groups based on priority issues

Occasionally make outbound calls on leads, create appointments for sales and follow-up on priority customer service concerns

Other duties as assigned

Qualification

Bilingual in SpanishCustomer service experienceMicrosoft OfficeMulti-taskingPhone etiquetteAttention to detailProblem-solving skillsPositive attitudeTeam player mentalityWork ethic