hackajob · 5 hours ago
Incident Technician
Herndon, VA
Full-time
Onsite
Mid Level
4+ years exphackajob is collaborating with MANTECH to connect them with exceptional tech professionals for this role. MANTECH seeks a motivated, career-oriented, and customer-focused Incident Technician to join their team, where you will troubleshoot and resolve a wide range of IT issues while delivering exceptional support to end users.
Artificial Intelligence (AI)Generative AIHuman ResourcesRecruitingSoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Follow ITIL processes to receive, prioritize, and resolve incoming IT incidents, service requests, and support needs
Analyze, troubleshoot, and implement fixes for hardware, software, network, and application issues, including remote desktop triage and system repair using remote tools
Respond to and resolve technical issues related to Windows Active Directory, Microsoft Office, business applications, browsers, networking, and telecommunications systems
Answer end-user inquiries regarding system procedures, application usage, system status, and downtime procedures; escalate complex issues as needed
Travel locally between customer buildings and support temporary assignments as required
Support coverage as part of a team operating between 6:00 AM and 6:00 PM. The required work shift is Monday through Friday, 9:30 AM to 6:00 PM
Qualification
Required
HS Diploma and 8+ years of relevant technician experience OR Bachelor's degree and 4+ years of experience OR Master's degree and 2+ years of experience
Minimum 2 years of experience providing technical support in a help desk, service desk, or incident management role
Proven ability to troubleshoot and resolve technical issues involving computer hardware, software, networks, and telecommunications systems
Experience supporting Windows 10, Microsoft Office 2016 or later, and common business applications
Knowledge of Windows Active Directory, basic networking concepts (TCP/IP), and standard IT support tools
Must have an active TS/SCI clearance with Polygraph
Ability to remain stationary for at least 50% of the time
Ability to operate computers, phones, and standard office equipment for extended periods
Ability to move between offices and buildings, including under desks, raised floors, and server closets, some of which may be confined spaces
Ability to lift and move IT or AV equipment weighing 50+ pounds, using carts or team lifts as needed
Must be able to ascend/descend ladders (10+ feet) while pulling cables and adjusting equipment
Preferred
CUSTOMER-specific Component Mission Administrator (CMA) or Directorate Mission Administrator (DMA) certification
Excellent communication, problem-solving, and customer service skills with the ability to work effectively in a fast-paced, team-oriented environment
Experience with remote desktop support tools and enterprise ticketing systems (e.g., ServiceNow, Remedy, Jira Service Management)
Ability to quickly adapt to changing tasks and learn new skills on the job
Strong attention to detail and organizational skills
Company
hackajob
The AI-native tech hiring platform trusted by enterprises, scale-ups, and 1M+ tech professionals worldwide.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$33MKey Investors
Volition CapitalDowning VenturesTechstars
2023-05-03Series B· $25M
2018-10-25Series A· $6.7M
2017-03-31Seed· $0.58M
Leadership Team
Mark Chaffey
CEO
Phil Kell
VP - Marketplace
Recent News
2025-10-23
2025-09-26
2025-09-12
Company data provided by crunchbase