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LTIMindtree · 2 weeks ago

Program Manager (with experience in managing L1 - L2 and 24x7 support operations)

Portsmouth, NH

Full-time

Hybrid

Senior Level, Lead/Staff

$120K/yr - $140K/yr

10+ years exp

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models. The Program Manager will lead project planning, governance, and manage L1 - L2 and 24x7 support operations to ensure successful delivery aligned with organizational goals.

ConsultingEnterpriseInformation TechnologySoftware

H1B Sponsor Likely

Hiring Manager

Dhiraj Kumar

Responsibilities

Lead end-to-end project governance ensuring adherence to organizational standards and regulatory requirements

Develop and implement governance structures such as steering committees reporting mechanisms and risk management processes

Manage risk identification mitigation strategies and issue resolution to ensure successful project outcomes

Oversee resource allocation and utilization to maximize efficiency across multiple project teams

Manage and coordinate L1 and L2 support teams including 24x7 support operations to ensure effective incident management and service continuity

Facilitate stakeholder engagement and maintain effective communication channels to ensure alignment with project goals

Mentor and coach project managers support teams and other members to enhance governance capabilities and performance

Drive program management best practices including planning tracking reporting to senior leadership and ensuring continuous improvement

Qualification

Project planningProgram managementIncident managementGovernance frameworksContinuous improvementStakeholder engagementTeam mentoring

Required

10+ Years of experience

Experience in managing L1 - L2 and 24x7 support operations

Lead the development and implementation of robust project planning methodologies

Establish and maintain project governance frameworks

Manage L1 and L2 support operations including 24x7 incident management

Collaborate with cross functional teams and stakeholders

Drive continuous improvement initiatives

Monitor project and support performance metrics

Provide strategic guidance on program management best practices

Facilitate clear and consistent communication among all project stakeholders

Lead end-to-end project governance

Develop and implement governance structures

Manage risk identification mitigation strategies and issue resolution

Oversee resource allocation and utilization

Manage and coordinate L1 and L2 support teams

Facilitate stakeholder engagement and maintain effective communication channels

Mentor and coach project managers and support teams

Drive program management best practices including planning tracking reporting

Benefits

Comprehensive Medical Plan Covering Medical, Dental, Vision

Short Term and Long-Term Disability Coverage

401(k) Plan with Company match

Life Insurance

Vacation Time, Sick Leave, Paid Holidays

Paid Paternity and Maternity Leave

Company

LTIMindtree

Glassdoor3.6

LTIMindtree is a worldwide technology consulting and digital solutions company that empowers businesses in a variety of sectors.

Founded in 1996

Mumbai, Maharashtra, IND

10001+ employees

https://www.ltimindtree.com

H1B Sponsorship

LTIMindtree has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2651)

2024 (2855)

2023 (2267)