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Chick-fil-A Corporate Support Center · 2 days ago

PM Kitchen Leader

Novi, MI

Full-time

Onsite

New Grad, Entry, Mid Level

$20/hr - $22/hr

0+ years exp

Chick-fil-A Twelve Oaks is committed to putting guests first and fostering a culture of continuous improvement. They are seeking a Kitchen Director to lead and support the kitchen team, ensuring optimal food quality, safety, and team member environment while maximizing kitchen throughput.

Customer ServiceFood and BeverageHospitalityRestaurantsSnack Food

Responsibilities

Lead and models the Chick-fil-A Twelve Oaks Vision and Values with guests and team members. Vision: “Excellence Handled with Care.”

Lead, train, and support the 3 focus areas of the “winning hearts everyday strategy: Great Food, Fast & Accurate Service and Genuine Hospitality

Maximize kitchen throughput and capacity by delivering on these four key drivers: Ensure Food Safety, Improve Product Quality, Increase Production Capacity, and Enhance Team Member Environment

Submit Kitchen Team Member schedule by Thursday @5:00 p.m. for Director of Talent and Development to review

Recruit, select, and develop team leaders for the kitchen team

Identify and build a leadership bench to accommodate sales growth

Oversee catering and support the Catering Director by facilitating the sequence of food preparation

Ensure regular deep cleaning maintenance is completed for designated kitchen equipment

Lead and support a LEAN kitchen model through the elimination of product and labor waste

Support Director of Facilities & Food Safety with the completion of Safe Daily Critical(s), ERQAs, and Equipment Temperature Checks

Create and maintain a clean and safe working environment by ensuring kitchen brand checklists are completed immediately following day-part transitions

Track monthly kitchen specific CEM scores on the “BOH Tracker” and create action plan to improve areas of opportunity

Forecast daily prep production and follow-up on prep waste

Complete designated truck orders and submit credits weekly

Evaluate chicken filets, strips, and nuggets on a case-by-case basis to ensure each case contains the minimum required number of on-spec filets or strips (size, weight) or is above the allowable amount of underweight pieces during the fileting process

Train, execute and follow-up on AHA system performance and metrics

Lead special projects and/or captainships assigned by the Owner/Operator