Patterson Companies · 8 hours ago
Logistics Coordinator - Customer Service Tracking Specialist - Overnight 3rd Shift
Plant City, FL
Full-time
Onsite
Entry Level
1+ years expPatterson Companies is a leading organization in the logistics and transportation sector, and they are seeking a Logistics Coordinator - Customer Service Tracking Specialist. This role is critical for ensuring the success of the transportation network by blending customer service, tracking, and operational communication to achieve on-time delivery and issue resolution.
LogisticsTransportationWarehousing
Responsibilities
Track and trace shipments in real time using the TMS (McLeod) and partner portals
Confirm pick-up and delivery times; actively monitor arrivals, departures, and transit status
Proactively communicate with carriers, drivers, dispatchers, and customers to ensure timely updates and clear expectations
Maintain accurate documentation in internal systems with detailed, professional notes (what is the update, who gave you the update, and what is ETA to what’s next)
Respond to customer inquiries by phone, email, and internal channels with a polished and helpful tone
Escalate service delays, freight discrepancies, or load issues promptly to the proper contacts
Retrieve and forward documents (PODs, BOLs, rate confirmations) to appropriate teams
Collaborate with teams including sales, operations, and accounting to ensure smooth load execution
Support after-hours or weekend operations as needed to maintain coverage and load integrity
Ensure compliance with all company procedures and transportation regulations
Contribute to continuous improvement by monitoring KPIs and participating in team discussions
Other duties as assigned
Qualification
Required
High school diploma or equivalent required; associate or bachelor's degree preferred
1–3 years of experience in logistics, freight brokerage, dispatch, or customer service (3PL experience a plus)
Strong computer skills including Microsoft Office (Excel, Outlook), TMS platforms, and messaging tools (e.g., MS Teams, Slack)
Proficient in documenting load details, writing professional emails, and updating systems with accuracy
Excellent verbal and written communication skills
Strong time management, multitasking, and problem-solving skills
Knowledge of U.S. geography and transportation modes (dry van, reefer, LTL, TL, etc.)
Ability to remain calm under pressure and prioritize tasks in a busy logistics environment
Self-starter with a strong sense of accountability, urgency, and teamwork
Preferred
associate or bachelor's degree preferred
3PL experience a plus
Company
Patterson Companies
Patterson Companies provides warehousing, refrigerated, flatbed, and dry van transportation services for delicate and non-perishable goods.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Ken Crawford MBA, CTP
Chief Financial Officer
Marla Fatone
Broker partner
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