JDA TSG ยท 14 hours ago
Senior Technology Specialist, NYC
New York, NY
Full-time
Onsite
Mid, Senior Level
$95K/yr - $110K/yr
5+ years expJDA TSG is a company that provides innovative technology, automation, and process solutions to support global enterprises. They are seeking a Senior Technology Specialist to deliver high-level technical support and manage local technology operations in their New York City office. The role involves providing expert-level support for hardware and software issues while overseeing cloud administration and conference room technology.
ConsultingInformation Technology
No H1B
Responsibilities
Provide white-glove, on-site technical support to executives and guests, ensuring immediate resolution of hardware and software issues with a professional demeanor
Provide expert-level troubleshooting for a diverse fleet of hardware, maintaining a consistent experience across both Windows and macOS/iOS platforms
Own the end-to-end functionality of Microsoft Teams conference rooms; perform regular pre-meeting system checks on cameras, microphones, and displays to ensure interruption-free sessions
Provide dedicated technical presence during high-stakes executive meetings to deliver real-time troubleshooting and specialized AV guidance
Manage hardware, software, and licensing, including imaging, deployment, updates, troubleshooting, and license tracking for Windows and macOS devices
Administer and troubleshoot all office-based technologies, including printers, workstation accessories, desktop monitor installations, and local network connectivity
Serve as the primary point of contact for local ISPs and building engineers to ensure facility-wide technology, such as access points and internet services, remain fully operational
Demonstrate high integrity in managing critical systems, ensuring all cloud configurations align with company security and operational continuity standards
Assist in the management and maintenance of the Microsoft O365 and Azure environments, ensuring optimal user configuration and service health
Oversee user provisioning, dynamic group memberships, and the implementation of conditional access policies to ensure secure and efficient access
Administer all applicable business cloud solutions for (Azure AD, O365, SharePoint, Teams) and secondary cloud solutions where needed
Support Executive Meetings by ensuring all conference room systems are fully operational in advance, attending sessions as needed to assist participants, resolving issues in real time, and providing user training to enable successful, interruption-free meetings
Oversee all technology within two executive-level Microsoft Teams conference rooms equipped with advanced camera systems, as well as one smaller Teams-enabled room, ensuring optimal functionality and performance
Maintain and verify the functionality of all conference room technology, performing regular checks to ensure cameras, microphones, and displays operate reliably before scheduled meetings
Coordinate with the Director of Technology for planned upgrades and preventative maintenance
Qualification
Required
5-7 year of IT experience required
Prior support experience with expert proficiency in both macOS and Windows operating systems within an enterprise environment
Deep understanding of Microsoft Teams configurations and features including the O365 Admin Console for Teams as well as Town Hall experience
Polished, professional demeanor essential for high-touch executive and visitor support
Bachelor's degree in information technology or equivalent professional experience
Self-motivated commitment to delivering white-glove service and exceptional user experiences
Advanced analytical troubleshooting skills coupled with superior time management and prioritization
Demonstrated ability to coordinate cross-departmental initiatives and vendor relations with minimal supervision
Preferred
Advanced proficiency in Microsoft 365 Administration, including tenant-wide management and service optimization
High-level expertise in Microsoft Entra ID (Azure AD), specifically managing user configurations, licensing, and security groups
Advanced skills in SharePoint and Teams administration, including site security and conference room systems
Demonstrated ability to master emerging technologies, specifically AI integration and workflow automation
Benefits
Healthcare - Comprehensive coverage for you and your family
Employee Assistance Program - Get support when you or your family need it with counseling and coaching
401K with company match
Paid time off
Paid parental leave
Volunteer Day Off
Life insurance - Protect your loved ones and their future
Business travel accident insurance
Company
JDA TSG
JDA TSG is a management consulting company specializing in program management & process re-engineering services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Alex Mortman
Chief Executive Officer
Company data provided by crunchbase