Advatix LATAM · 8 hours ago
IT Support Technician
Belleville, MI
Full-time
Onsite
Entry, Mid Level
2+ years expAdvatix LATAM is seeking an IT Support Technician to provide ongoing usability of desktop computers and related equipment. The role involves installing, configuring, and maintaining desktop systems, as well as training staff and ensuring customer satisfaction with IT services.
Transportation/Trucking/Railroad
Responsibilities
Installs, configures, and provides ongoing usability of desktop computers, peripheral equipment, and software within established standards and guidelines
Works with vendor support contacts to resolve technical problems with desktop computing equipment and software
Works with Help Desk and Network Operations personnel as appropriate to determine and resolve problems received from users
Interact with numerous computer platforms in a multi-layered server environment
Ensure desktop computers interconnect seamlessly with diverse systems, including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems
Trains and orients staff on the use of hardware and software
Maintenance and upgrading of computer systems or offering recommendations on upgrades needed
Maintaining other computer peripheral devices, such as printers, and solving printing problems if they arise
Works with procurement staff to purchase hardware, software, and computer supplies
Assesses functional needs to determine specifications for purchases
Assists in maintaining LAN/WAN records and, as appropriate, telephone systems cable
Support and maintain all corporate quality standards, policies, procedures, and work instructions as outlined in the company quality system documentation
Ensure customer satisfaction by preventing the occurrences of nonconformities relating to product, process, and quality systems
All other duties as assigned
Qualification
Required
Associate's Degree, technical certificate, or equivalent experience
2 - 4 years of related work experience
Working knowledge of fundamental operations of relevant software, hardware, and other equipment
Proficient with: Microsoft XP Professional/Windows 7 Professional; MS Office Applications; Adobe, MS Exchange 2007
Solid understanding of desktop hardware
Ability to troubleshoot, diagnose, and repair a wide range of increasingly complex computer hardware and peripheral devices purchased from a variety of vendors
Excellent customer service, interpersonal skills, and ability to deal effectively with clients
Oral and written communication skills
Problem analysis and solving
Attention to detail
Able to work with minimal supervision and within a team-oriented environment
Able to multitask
Stress tolerance
This position requires the following physical activities: reaching, sitting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking, hearing, and visual acuity
Ability to lift/move up to 40 pounds solo and greater weights in a team-lift environment
Company
Advatix LATAM
Ayudamos a las empresas a transformar sus operaciones y a crecer.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase