Jobs via Dice ยท 5 hours ago
IT Support Specialists - Tier 2
Denver, CO
Contract
Onsite
Mid, Senior Level
$25/hr - $34/hr
5+ years expTEKsystems is a leading provider of business and technology services, and they are seeking an experienced Tier 2 IT Support Analyst to join their collaborative IT team. This role involves providing second-level support, managing tickets, and troubleshooting hardware, while also offering a clear path towards system administration responsibilities.
Computer Software
Responsibilities
Serve as the intermediate escalation for service requests and incidents, ensuring continuity and no single point of failure
Own and triage a rotating smart queue; handle email-driven tickets (approx. 150 tickets/week across a 6-person team)
Troubleshoot and repair Microsoft and Dell hardware; perform standard device provisioning and imaging tasks
Perform routine checks and maintenance of meeting rooms and shared IT infrastructure
Travel for full-week site visits to AZ, NM, NV on a monthly or bi-monthly rotation
Travel to Canada for periodic team meetings (valid passport required)
Work within an ITIL environment and use the ticketing system (Freshservice)
Take on system administration tasks over time; demonstrate hunger to learn and progress toward sysadmin responsibilities
Deliver first-class support to high-expectation users (internal consultants)
Qualification
Required
Minimum 5 years in IT support or related roles
Strong basics in SharePoint, Exchange Online, and Microsoft 365 services
Solid network fundamentals and troubleshooting skills
Comfortable working in an ITIL-based support model
Broad, practical experience across technologies-experience in smaller-company environments is a plus
Experience with Freshservice or similar ITSM tools
Able to install and configure printers and other common peripherals
Excellent verbal and written communication; strong user-facing interpersonal skills
Consistently professional appearance and demeanor
Demonstrated leadership qualities or potential is a plus
Valid passport required for travel to Canada
Windows 10/11, O365, azure, Intune, SharePoint, Exchange
Preferred
Azure experience preferred, especially VM management
License server administration familiarity preferred
Experience working with CDW or similar vendors
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
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Funding
Current Stage
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