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New American Funding · 11 hours ago

Application Support Specialist

Tustin, CA

Full-time

Hybrid

Entry Level

$28/hr - $28/hr

1+ years exp

New American Funding is seeking a highly motivated and detail-oriented Application Support Specialist to join their team. In this role, you will provide critical support to end-users, ensuring the smooth operation and functionality of business applications while serving as the primary point of contact for troubleshooting and managing application configurations.

Financial ServicesLendingMortgage

H1B Sponsor Likely

Responsibilities

Provide first-line support to end-users via email and inbound phone calls, for internally developed application-related issues, including troubleshooting and resolving incidents in a timely manner

Diagnose and analyze application performance problems, errors, and system issues

Work closely with Product and Engineering teams to identify, escalate, and resolve complex technical issues

Monitor application performance to proactively identify issues and improve system reliability

Log and track support tickets using the ticketing system

Prioritize and manage incidents based on business impact, ensuring SLAs are met

Identify recurring issues and collaborate with development teams to implement long-term fixes

Create and maintain clear and comprehensive documentation for application configurations, procedures, and troubleshooting guides

Develop and share knowledge base articles to empower users to resolve common issues independently

Collaborate with cross-functional teams (e.g., product and engineering) to enhance application functionality and resolve user issues

Collaborate with other internal support teams to improve user experience for cross-platform issues

Qualification

Application SupportTroubleshootingITSM toolsITIL certificationEnterprise applicationsAnalytical skillsCommunication skillsProblem-solving skillsAttention to detailTime management

Required

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience)

Strong analytical and problem-solving skills

Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users

Ability to prioritize and manage multiple tasks in a fast-paced environment

Strong attention to detail and a commitment to quality

Must be able to verify identity and employment eligibility to work in the U.S

Preferred

1+ year(s) of experience in application support or a related IT support role

Hands-on experience with troubleshooting and resolving proprietary software application issues

Familiarity with ITSM tools (e.g., Zohodesk, Topdesk, Azure DevOps) for ticketing and incident management

Experience supporting enterprise applications or software used in the Mortgage industry

ITIL certification or other relevant IT certifications

Benefits

Health

Dental

Vision

401k

Paid holidays

Paid vacatio n

Company

New American Funding

Glassdoor3.6

New American Funding provides cutting-edge marketing and technology efforts allow us to compete with large banks.

Founded in 2003

Tustin, California, USA

1001-5000 employees

https://www.newamericanfunding.com

H1B Sponsorship

New American Funding has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2023 (3)