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Oligo Security · 12 hours ago

Senior Technical Support Engineer

New York, NY

Full-time

Hybrid

Mid, Senior Level

4+ years exp

Oligo Security is a fast-growing cybersecurity startup transforming how organizations protect their applications, cloud environments, and AI systems at runtime. They are seeking a Senior Technical Support Engineer to serve as a senior escalation point for complex customer issues, support advanced deployments, and help shape support processes as the company scales.

AppsCyber SecurityOpen SourceReal TimeSecurity

No H1B

U.S. Citizen Only

Responsibilities

Act as a senior escalation point for complex technical issues requiring deep investigation and close collaboration with R&D

Own support cases from initial investigation through resolution, ensuring high customer satisfaction

Support deployment, configuration, and optimization of Oligo’s platform in complex, cloud-native and hybrid environments

Troubleshoot issues using logs, SQL queries, APIs, and system-level tools

Partner with Product and Engineering to identify recurring issues, serviceability gaps, and improvement opportunities

Lead or contribute to root cause analysis and proactive problem prevention

Create and maintain technical documentation, FAQs, troubleshooting guides, and internal knowledge articles

Participate in on-call rotation for after-hours, weekend, and holiday coverage as required

Help improve operational tooling, playbooks, and support workflows as the team scales

Qualification

SQLLinuxCloud-native applicationsREST APIsTechnical documentationMulti-taskingProgramming experienceCommunication skillsProblem-solving

Required

4+ years of experience in global technical support or a similar customer-facing technical role

Hands-on experience using SQL to query databases and troubleshoot production issues

Strong proficiency with Linux and command-line tools

Experience supporting cloud-native applications, including Kubernetes and Helm

Familiarity with REST APIs and/or GraphQL for troubleshooting integrations and product behavior

Strong written and verbal communication skills with a customer-first mindset

Experience writing technical documentation (FAQs, troubleshooting guides, how-tos)

Ability to manage multiple issues simultaneously in a fast-paced environment

Be a US Person

Complete NIST SP 800-63A in-person identity verification

Successfully pass required background checks, including: Social Security trace, County criminal felony & misdemeanor checks (all counties lived, 7-year history), Federal criminal search (all districts lived, 7-year history), Multi-jurisdictional national criminal database check (including sex offender search), Education verification (highest degree earned), US personhood verification