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Cox Enterprises · 21 hours ago

Vehicle Operations Support Specialist II (Manheim)

Maple Grove MN

Full-time

Onsite

Mid Level

$18.22/hr - $27.36/hr

3+ years exp

Cox Automotive is transforming the way the world buys, owns, sells, or simply uses cars. They are seeking a Vehicle Operations Support Specialist II to manage account relationships, ensure customer requirements are met, and coordinate vehicle operations effectively.

AdvertisingBroadcastingDigital MediaTelecommunications

Growth Opportunities

No H1B

Responsibilities

Manage account relationships, maintaining effective communications and ensuring customer requirements are met

Review and update condition report; approve and audit vehicle repair report

Walk vehicles with account representative and make recommendations for reconditioning to increase vehicle value

Respond to customer inquiries relating to vehicles. Provide quality service and assist in resolving problems

Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning

In coordination with account representative, account administrator, and account specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc

Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles

Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale

Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence

Perform other duties as assigned by management

Qualification

Customer serviceVehicle reconditioningEffective communicationOrganization skillsComputer skillsAuto body knowledge

Required

High School Diploma/GED and 3 years' experience in a related field

OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; OR 5 years' experience in a related field

Effective communication and organization skills required

Commitment to providing excellent customer service essential

Regularly required to stand, walk, reach, talk and hear

Frequently required to stoop, kneel, crouch, bend, squat and climb