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N.C. Department of Information Technology · 6 days ago

Human Resources Specialist II

Wake County, NC

Full-time

Onsite

Entry, Mid Level

$53K/yr - $84K/yr

2+ years exp

The N.C. Department of Information Technology is seeking a qualified Human Resources Specialist II to join their Human Resources Division. This role involves supporting HR personnel and customers, managing HR information systems, and providing customer service support related to various HR functions.

Information Technology & Services

Work & Life Balance

No H1B

Responsibilities

Support Human Resources personnel and customers in solving computer software systems. This support includes knowledge of and work with various Judicial Branch computer systems, the Integrated HR-Payroll System provided by the Office of the State Controller, and North Carolina Identity (known as NCID), provided by Department of Information Technology

Provide customer service support, including problem-solving, running reports, interpreting policy, and training users

Manage a variety of HR information systems for the Judicial Branch that enhances the ability of Human Resources to serve its customers

May also serve as a back-up for other HR programs such as applicant tracking system and onboarding system

Support and analyze unemployment claims and coordinates collection of data for other HR reports

Position will also carry a HR Specialist workload

Qualification

Integrated HR-Payroll SystemData analysisProblem-solvingCustomer serviceInterpreting policiesTraining usersCollaborationCommunication

Required

Graduation from a four-year college or university, with course work applicable to human resources

An associate degree in a related field and two (2) years of experience in compensation theory and practice

An equivalent combination of training and experience

Knowledge of NC General Statutes; Federal, State, and Judicial Branch personnel and pay policies and procedures; salary administration and human resources procedures and policies

Knowledge of Judicial Branch computer systems used to configure user access and rights

Knowledge of Integrated HR-Payroll System

Knowledge of the inter-relationship of various computer software programs that support Judicial Branch users

Skills in analyzing large volumes of data

Skills in trouble-shooting

Skills in analyzing, reconciling, and manipulating data to produce reports

Skills in interpreting and communicating technical and policy information for a non-technical audience

Ability to use software to analyze, diagnose, and resolve complex, inter-related software issues

Ability to prepare detailed, comprehensive data reports

Ability to interpret personnel policies and procedures

Ability to collaborate with internal and external stakeholders

Ability to train non-technical users to use complex computer and HR systems

Ability to plan, organize, and prioritize work effectively

Ability to analyze personnel situations to determine the best course of action

Ability to effectively communicate complex pay policies

Ability to calculate precise mathematical computations

Ability to creatively solve problems

Ability to work effectively with others

Ability to work under pressure and adhere to strict guidelines

Preferred

Experience working in a large enterprise (1,000+ employees) human resources office with responsibility for administering and interpreting pay/time/leave policies and procedures

Experience with functional roles within an Integrated HR/Payroll system (not Employee Self Service)

NC state government experience