Reston Consulting Group, Inc. · 3 hours ago
Help Desk Specialist – Tier II
Miami, FL
Full-time
Onsite
Entry, Mid Level
$22.85/hr - $24.05/hr
2+ years expReston Consulting Group, Inc. is a fast-growing federal contracting firm committed to fostering a culture of innovation, inclusion, and excellence. They are currently seeking a Help Desk Specialist – Tier II to provide hands-on, desk-side, and remote technical support for an ongoing federal government contract.
Information TechnologyService Industry
No H1B
U.S. Citizen Only
Responsibilities
Manage Active Directory (AD) user and computer accounts, BitLocker encryption policies, and user account requests
Perform hardware and software installation, break/fix support, deployments, and desk-side support
Support conference rooms and multimedia equipment onsite
Set up, support, and troubleshoot hybrid meetings using Google Meet, Microsoft Teams, Cisco Webex, Zoom, and GoToMeeting
Maintain conference room equipment including projectors, TVs, cameras, PDUs, and specialized conferencing hardware
Provide IT support via phone, chat, text, email, and create self-help guides
Use BeyondTrust Remote Support Software to provide end-user remote support
Set up and troubleshoot PC and Mac hardware, operating systems, and peripherals
Guide customers through installing applications, software, and computer peripherals
Identify, share, and implement process improvements
Troubleshoot issues, test fixes, and provide post-resolution follow-up
Support onsite activities such as special events, conferences, meetings, and asset inventory
Support offsite activities such as special events, conferences, and meetings as needed
Log and track customer requests using service desk management systems such as Zendesk and Jira IT Service Management
Maintain IT equipment stock and inventory
Escort IT vendors onsite as required
Provide Commercial Off-The-Shelf (COTS) application support
Assist with desktop operating system security vulnerability updates
Participate in team meetings
Follow established IT protocols and procedures to: Create Active Directory user and computer accounts, Join computers to Active Directory, Create email accounts, Provision iOS devices and new computers, Enable Microsoft BitLocker, Configure DoD Common Access Cards (CAC), Configure Cisco VPN, Onboard and offboard personnel, Create WebEx and Google Meet meetings
Qualification
Required
Minimum two (2) years of experience providing IT support, including complex desktop, networking, and general server issues
Strong IT customer support experience required
Experience supporting Mac and PC (Dell) hardware and operating systems
Working knowledge of Microsoft Windows Active Directory Users and Computers
Understanding of basic computer networking concepts
Ability to work cooperatively in a multidisciplinary team environment and establish professional working relationships
Ability to identify technical challenges and communicate resolutions clearly and concisely
Excellent written and verbal communication skills in English
Strong organizational skills
Ability to work effectively in a high-stress environment
Preferred
Degree in Information Technology or equivalent education and experience
DoD 8570–compliant certification(s) (required to obtain within 6 months of hire if not already held)
Company
Reston Consulting Group, Inc.
Network Design * Engineering * Integration * Operations * Security RCG has more than 35 years' experience supporting some of the world's largest and most highly visible IT enterprises.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Rex Calliflower
COO
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