TEKsystems · 2 hours ago
Help Desk Project Coordinator
Yorktown Heights, NY
Full-time
Onsite
Entry, Mid Level
$25/hr - $30/hr
1+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Help Desk Project Coordinator to support their higher education client. This role involves coordinating technology support activities, providing IT support, and ensuring efficient delivery of IT services.
Information Technology
Responsibilities
Under the direction of the IT Operations Manager, coordinating technology support activities (including scheduling) of the Help Desk staff tasked with the efficient/timely delivery of IT services
Providing IT support for issues related to hardware, software, and systems. Diagnose and resolve issues remotely if appropriate
Assigning service calls to help desk staff/vendors via a ticketing system, insuring that activities are properly, prioritized, completed, and documented
Tracking identified support metrics and regularly reviewing findings with IT Operations Manager to determine process improvements, proactive measures to prevent recurring issues, and improve customer satisfaction
Interacting with users in support of the deployment of new services, the technical education of users, and the completion of IT projects
Preparing technical documentation and providing training for the technical/non-technical agency user community
Coordinating the inventory of IT equipment, software, etc, and entering related purchase orders
Conducting research on new technologies, scheduling department meetings, and interacting with vendors as appropriate
Making minor website updates as needed
Performing other duties as assigned
Qualification
Required
Working knowledge of a variety of computer hardware (PC/MAC), software, LAN/WAN, and relational databases
Experience in the delivery of exceptional customer support while adhering to IT/Security policies
Experience in coordinating the technical support function of an IT team
ITIL and project management knowledge/certification is highly desired
1-2 Experience coordinating projects and overseeing a team
1-2 years Experience with Software/Hardware Troubleshooting
1-2 years Experience with Documentation and Communication Skills
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase