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Gerdau North America · 2 hours ago

Customer Service Representative

Arlington, TN

Full-time

Onsite

New Grad, Entry Level

Gerdau North America is a leader in mini-mill steel production and steel recycling. They are seeking a Customer Service Representative responsible for managing customer orders and ensuring timely delivery while maintaining customer satisfaction.

Consumer Goods

Responsibilities

Order creation and reconfirmation; taking customer orders (via call or email) to include the product needed, the timeframe needed and price constraints; finding the product availability and entering / confirming the order; managing any changes to the order to include timeframe, price, product quantity, etc and ensuring the customer is aware of any impact of changes; creating the shipment schedule and confirming the order

Create account set up details to include credit

Find availability of materials and alternatives to fulfill orders for customers

Open and process customer complaints

Qualification

Customer serviceData entryMS OfficeTelesalesMarketing diploma

Required

Diploma in Marketing or equivalent combination of education and experience

Computer knowledge and experience, especially with MS Office suite

Previous experience with data entry, customer service and telesales

Benefits

Comprehensive Medical, Prescription, Denatal, vision Plans - Eligible upon 1st day of hire

Health & Dependent Care (Flexible spending Account)

Paid Parental Leave

100% Matching 401K up to 6%

Life/Accidental Life Insurance

Health Advocate Services

Employee Assistance Program

Tuition Reimbursement Program

Career Path System and Training

An empowering and open culture with the opportunity to grow and create

Company

Gerdau North America

In North America, Gerdau manufactures merchant bar, structural steel, piling, special bar quality and rebar products for the agricultural, automotive, civil construction, distribution, energy, industrial, and mining markets.

Founded in 1901