TEKsystems · 7 hours ago
Bilingual Customer Service Representative
Richland, WA
Contract
Onsite
Entry Level
$19.50/hr - $21.50/hr
1+ years expTEKsystems is a leading provider of business and technology services, seeking a Bilingual Customer Service Representative. The role involves providing outstanding service, resolving member inquiries, and promoting additional products to enhance member relationships.
Information Technology
Responsibilities
Provides outstanding service to promote deep and lasting member relationships
Answers general inquiries and performs account maintenance via phone or email channels
Meets/exceeds key critical metrics
Researches and resolves problems under the mentorship of the Supervisor or Lead with a sense of urgency
Takes ownership of member concerns, sets the expectations, and provides timely follow-up/resolution
Sees opportunities to offer additional credit union products, promotions, and services to members and generates referrals that deepen relationships
Maintains knowledge of credit union policies, procedures, and regulations
Performs other duties as assigned
Qualification
Required
Bilingual Spanish
Ability to organize and prioritize multiple tasks
Resolves requests with a sense of urgency and escalates timely
Promotes and participates in a cohesive team environment
Effectively communicates ideas and information, both verbally and in writing
Takes ownership and acts proactively to solve member concerns
Utilizes tools and resources to solve sophisticated inquiries
Creatively thinks in an unexpected way to resolve member concerns while adhering to policies and regulations
Analyzes information and recommends achievable operational improvements
Excellent customer service and communication skills
Member-centric with a friendly, professional demeanor
Minimum of a high school diploma; some college course work preferred; degree highly desirable
1+ year experience in call center customer service
Courtesy, tact, and diplomacy with current and potential members, peers, and staff
Proficient with Microsoft Office software and standard office equipment; proficiency with call center programs desired
Familiarity and comfort with online systems and other technology
Preferred
Some college course work preferred; degree highly desirable
Proficiency with call center programs desired
Benefits
Medical, dental & vision
401(k)/Roth
Insurance (Basic/Supplemental Life & AD&D)
Short and long-term disability
Health and Dependent Care Spending Accounts (HAS & DCFSA)
Transportation benefits
Employee Assistance Program
Time off/Leave (PTO, Vacation, or Sick Leave)
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Health Spending Account (HSA)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase