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Trinity Partners · 14 hours ago

Service Manager, Learning and Development

Boston, MA

Full-time

Onsite

Mid Level

$85K/yr - $105K/yr

3+ years exp

Trinity Partners is a fast-growing management advisory firm focused on the pharmaceutical industry. The Service Manager role involves supporting the Learning and Development Solution Research team in developing and delivering innovative training solutions, managing client engagements, and providing analytical insights to enhance client value.

CommercialIndustrialReal Estate

Work & Life Balance

H1B Sponsor Likely

Responsibilities

Work with L&D and research teams to support and execute client-focused research programs aimed at delivering innovative L&D solutions

Identify unmet L&D needs in the pharmaceutical sector and drive the development or improvement of relevant solutions

Participate in planning, supporting L&D solution design, and standardizing content for client-facing deliverables

Contribute to proposal presentations, solution documentation, and maintaining a knowledge base of best practices

Capture and process client requirements, collect data, and deliver client-specific research and benchmarking reports

Ensure timely completion and delivery of all client-facing L&D deliverables, implementing project management best practices

Monitor project timelines, milestones, and client commitments to ensure satisfaction and value delivery

Provide ongoing client engagement and support for advisory services, including post-project follow-up, tailored insights, and on-demand consultative services

Produce and present research findings, benchmarking insights, and recommendations for client summits, workshops, or webinars

Serve as the primary contact between clients and operational teams to maximize solution value and ensure that research findings are practical and actionable

Support the design and quality control of client-executive deliverables, including insight briefs, presentations, and content reviews

Create and deliver accurate, data-driven L&D solutions using advanced analytics and learning research methods

Identify trends, synthesize insights, and provide actionable recommendations based on industry data, benchmarking surveys, and solution performance

Enhance analytics and benchmarking tools/automation to improve accuracy, speed, and client value

Serve as the subject matter expert for research databases, identifying opportunities for deeper client impact and solution refinement

Qualification

Pharmaceutical L&D experienceResearch project managementBenchmarking analysisSurvey designAnalytical tools proficiencyConsulting skillsCommunicationProblem-solving skillsTime management skills

Required

Bachelor's degree required; areas of focus such as Life Sciences, Education, Organizational Development, Computer Science/ Systems or Learning Technology or related field

3–5 years of experience in pharmaceutical L&D, research, benchmarking, or solution design; experience in a research or advisory setting preferred

Prior client experience and demonstrated engagement expertise required

Demonstrated track record of managing research projects and designing/delivering L&D solutions for the pharmaceutical industry

Experience in survey design/implementation, benchmarking analysis, and translating research into client solutions

Proficiency with analytical and presentation tools, including Excel, PowerPoint, Power BI, Tableau, and research databases

Excellent verbal/written communication skills, with proven experience presenting to client executives and stakeholders

Comfort interfacing with all client organization levels and working in a collaborative, team-oriented environment

Strong consulting, problem-solving, and time management skills; ability to organize complex findings into clear, actionable client recommendations

Benefits

Annual discretionary performance bonus

Company

Trinity Partners

Trinity Partners is a biggest commercial real estate firms in the country

Founded in 1998

Charlotte, North Carolina, USA

201-500 employees

http://www.trinity-partners.com

H1B Sponsorship

Trinity Partners has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (53)

2024 (30)

2023 (45)

2022 (34)

2021 (30)

2020 (24)