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County of Riverside · 3 hours ago

Patient Access or Patient Business Services Supervisor

Riverside County, CA

Full-time

Onsite

Entry, Mid Level

1+ years exp

The County of Riverside’s University Health System–Medical Center is seeking a Patient Access or Patient Business Services Supervisor to support the Mental Health Admitting team. This role is responsible for overseeing patient registration operations, monitoring staff productivity, and ensuring efficient operations within the Patient Access or Patient Business Services function.

GovernmentHealth CarePublic RelationsPublic SafetySocial

No H1B

Responsibilities

Supervise the activities and day-to-day operations of one or more patient access or patient business services/revenue cycle functions: admitting, insurance billing, charge description master, clinic registration and scheduling, cashiering, revenue cycle/collection, provider relations, patient eligibility, and financial counseling at RUHS; review and evaluate policies and procedures in terms of RUHS goals

Assist in developing, updating, and implementing policies and procedures to ensure the most efficient methods of achieving patient access or revenue/patient business services goals and objectives, including admitting patients, billing fiscal intermediaries, and maximizing collections of delinquent accounts

Evaluate work performance and progress of subordinate employees; develop and implement comprehensive training programs for division personnel; perform or review patient financial evaluations and recommend payment and free care arrangements as appropriate

Provide technical guidance to staff on the most difficult and complex work of unit; coordinate the work of units supervised with other RUHS departments, County departments, and external fiscal intermediaries to ensure the accurate flow of information and to solve mutual problems

May participate in contract negotiations with fiscal intermediaries; analyze and prepare a variety of detailed financial and statistical reports

Qualification

Hospital supervisory experienceEMTALACMS regulationsInsurance billing knowledgeRevenue cycle managementBilingual in SpanishStaff supervisionTraining developmentEffective communication

Required

1-2 years of current hospital supervisory experience

Bilingual in Spanish

Knowledge of EMTALA and CMS regulations pertaining to ER registration practices

Graduation from an accredited college or university with a Bachelor's degree, preferably with major coursework in business, public, healthcare, or hospital administration or a closely related field

One year of supervisory experience over a patient access or revenue cycle or patient business services function, including billing, collections, admissions, or financial counseling activities in a hospital or health care agency

Knowledge of the principles and practices involved in insurance billing, admitting and registration, provider relations, revenue cycle, and credit and collection activities

Knowledge of laws, rules, regulations, and policies affecting patient access and revenue cycle functions

Knowledge of the principles and techniques of supervision, staff utilization, and training

Ability to organize, coordinate, and supervise the work of subordinate staff

Ability to develop instructional materials

Ability to analyze situations and recommend appropriate actions

Ability to establish and maintain effective working relationships with medical staff, fiscal intermediary representatives, and others

Ability to prepare clear and concise oral and written reports