JFrog · 1 day ago
Technical Success Manager
Sunnyvale
Full-time
Hybrid
Mid, Senior Level
$150K/yr - $160K/yr
4+ years expJFrog is reinventing DevOps to help the world’s greatest companies innovate. They are seeking a talented and experienced Technical Success Manager to oversee customer adoption of their products and serve as the customer voice for internal teams.
Developer ToolsDevOpsEnterprise SoftwareSoftwareWeb Development
Responsibilities
Own the end-to-end customer journey, driving adoption, value realization, and customer happiness across the JFrog platform
Partner cross-functionally (Sales, Product, Solutions Engineering, Support, Training) and with customer stakeholders to build and execute Success Plans aligned to business goals and success metrics
Act as a trusted technical advisor, maintaining deep product and roadmap expertise to guide architecture decisions, best practices, and increased platform adoption
Engage senior decision-makers, understand industry trends and evolving strategies, develop customer champions, and serve as the voice of the customer internally
Lead Business Reviews to demonstrate ROI, monitor customer health and usage trends, and support renewals, expansions, and risk mitigation
Leverage CRM and case management systems (e.g., SFDC, JIRA) with strong analytical and organizational skills to track outcomes, ROI, and customer success metrics
Qualification
Required
Customer-facing experience - including crisis management, priority management inbound, and outbound
BS or equivalent in Computer Science or Computer Engineering plus 4+ years of experience as a Customer Success Manager or Technical Account Manager for an Enterprise software company
Experience with supporting products with impact on business/productivity
Excellent analytical and problem-solving skills
Customer orientation and excellent interpersonal skills
Excellent English verbal and written communication skills
To work weekends and holidays (on occasion)
An uncompromising desire to learn
Preferred
Experience with supporting international enterprise customers
2+ years of experience with Java or another programming language (RubyPython/ Groovy/ GO – a plus)
Deep understanding of working with dockerized applications (K8s - a plus)
Experience with Continuous Deployment and Delivery tools: Chef, Puppet, Ansible -> a plus
Experience with Software Architecture design and product development -> a plus
Experience with Continuous Integration tools: CI Server, VCS, Artifactory, Jenkins, Ant, Hudson, Maven, Chef, Docker, Gradle, NPM -> a big plus
Benefits
Equity package of restricted stock units (RSU)
Employee Stock Purchase Plan
Comprehensive benefits including medical, dental, vision, retirement, wellness, and much more
Company
JFrog
JFrog provides software developers with a binary repository management solution.
1001-5000 employees
H1B Sponsorship
JFrog has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (9)
2023 (11)
2022 (21)
2021 (10)
2020 (18)
Funding
Current Stage
Public CompanyTotal Funding
$226.5MKey Investors
Insight PartnersDell Technologies CapitalGemini Israel Ventures
2020-09-16Post Ipo Equity
2020-09-16IPO
2018-10-04Series D· $165M
Leadership Team
Shlomi Ben Haim
Co-Founder and CEO
Fred Simon
Co-Founder, Board Member and Executive
Recent News
2026-01-07
2026-01-06
2026-01-06
Company data provided by crunchbase