Senior Cloud Network Engineer – Customer Support jobs in United States
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Aviatrix · 3 hours ago

Senior Cloud Network Engineer – Customer Support

positionSanta Clara, CA
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$108K/yr - $127K/yr
date5+ years exp

Aviatrix is a cloud network security company that provides solutions for enterprises to secure their cloud workloads. As a Senior Cloud Network Engineer on the Customer Support team, you will assist customers in adopting and integrating multi-cloud networking and security solutions, providing technical support and guidance to enhance their experience.

Cloud ComputingCloud InfrastructureCloud ManagementCloud SecurityEnterprise SoftwareInformation TechnologyNetwork SecuritySecuritySoftware
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H1B Sponsor Likelynote

Responsibilities

Work closely with sales and engineering teams to manage, troubleshoot and resolve technical issues and questions from Aviatrix enterprise customers
Report product issues to development and advocate for the customer to help Aviatrix deliver high-quality products
Create knowledge-based contents such as troubleshooting tips and best practices
Be the first line of defense in solving customer support requests, and coordinating and prioritizing timely resolutions with engineering and solution engineering teams
Provide "hands-on" support for the customers to solve production issues
You will bring solutions to the leadership team, feedback on solutions recommended

Qualification

NetworkingAWSBGPLinuxPythonIPsec VPNVirtualizationAutomationCustomer SuccessMulti-taskingTechnical Support

Required

Minimum 5+ years of work experience in customer success, resident engineer, network engineer, or similar roles
Solid understanding of networking, Routing, BGP, IPsec VPN, virtualization, Linux, and infrastructure software
Experience with Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform is a plus
Experience in configuring, testing, and troubleshooting various networking products/solutions (e.g., Cisco ISR routers, ASA firewalls, Meraki, Palo Alto Firewalls, Checkpoint, Juniper, Fortinet, Riverbed, Barracuda, Sonicwall, Aruba, Sophos)
Experience with Python, shell scripting, automation
Experience with security products is a plus
Ability to multi-task and work in a dynamic environment
Availability to provide after-hours support on a scheduled / non-scheduled basis
BS or MS degree in Computer Science, Math, related technical field or equivalent practical experience

Benefits

100% of employee premiums and 88% of dependent(s) premiums for medical, dental and vision coverage
401(k) match
Short and long-term disability
Life/AD&D insurance
$1,000/year education reimbursement
Flexible vacation policy

Company

Aviatrix

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Aviatrix® is a leading cloud network security company.
dateFounded in 2014
location
Santa Clara, California, USA
people-size201-500 employees
web-link
http://aviatrix.ai

H1B Sponsorship

Aviatrix has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (33)
2023 (26)
2022 (37)
2021 (24)
2020 (19)

Funding

Current Stage
Late Stage
Total Funding
$340.8M
Key Investors
TCVGeneral CatalystCRV
2022-12-08Series Unknown
2021-09-08Series E· $200M
2021-02-23Series D· $75M

Leadership Team

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Douglas Merritt
Chairman, CEO and President
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Anirban Sengupta
CTO and SVP of Engineering
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Recent News

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Aviatrix announces Series C funding
2026-01-06
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2025-12-25
Company data provided by crunchbase