MasVida Health · 1 day ago
Customer Success Representative
Aledo, TX
Full-time
Onsite
Entry Level
$15/hr - $18/hr
1+ years expMasVida Health Care Solutions, LLC is focused on providing healthcare solutions, and they are seeking a Customer Success Representative to serve as the first point of contact for customers. This role involves managing communications, resolving service requests, processing orders, and ensuring timely responses to inquiries to support patient care.
Facilities Support ServicesHealth CareMedical DeviceRental
Responsibilities
Answer incoming calls, emails, and messages from customers, accurately documenting all interactions
Process orders, pickups, and service requests in the system in accordance with company SOPs and service level expectations
Resolve basic service issues independently; escalate complex issues to the Customer Service Lead or Manager as needed
Coordinate with logistics, operations, and sales teams to ensure timely delivery and issue resolution
Verify account details, patient information, and product needs to ensure order accuracy and compliance
Maintain a working knowledge of company products, delivery timelines, and service policies
Assist in post-service follow-ups, satisfaction checks, or missing documentation outreach
Adhere to HIPAA and all applicable healthcare service regulations
Participate in department training and team meetings
Contribute to a positive, respectful, and service-focused team culture
Qualification
Required
1–2 years of experience in a customer service role; healthcare or logistics background a plus
Strong communication skills and professional phone etiquette
Ability to multitask, stay organized, and prioritize in a fast-paced environment
Proficient in basic computer applications and order entry systems
Detail-oriented with a focus on accuracy and service quality
Calm and empathetic when handling customer concerns or complaints
Team-oriented and willing to support others to meet departmental goals
Company
MasVida Health
Together, we have the power to help make the world we live in safer and healthier - we can transform our world.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknownKey Investors
Brixey & Meyer Capital
2023-02-14Private Equity
Company data provided by crunchbase