Retail ATM Solutions · 1 day ago
ATM Technician (4447)
Cincinnati, OH
Full-time
Onsite
Mid Level
3+ years expNautilus Hyosung America, Inc. is a leader in ATM self-service technologies, known for its innovative ATM products. The Field Service Engineer will be responsible for the service and maintenance of ATMs, providing on-site support, training, and ensuring compliance with service level agreements.
Retail
Responsibilities
Installation, repair, software loading and maintenance of ATM’s or other products in a defined geographically territory
Train bank staff or vendors on required maintenance tasks of equipment
Work with internal and external support departments required to provide maintenance support to the end user
Maintain all Service Level Agreement as defined per customer contract
Work on products and services of medium to high complexity
Up to 30% travel for work to areas outside your home geography where management deems necessary, often at a short notice
Perform preventive maintenance functions of an ATM including diagnostics, testing and cleaning
Manage spare parts and follow all inventory processes
Complete administrative reports within time line allotted
Complete tasks as assigned by supervisor or applicable NHA staff members
Flexible work schedule with on-call duty
Work independently with minimal supervision
As a representative of NHA, provide an extraordinary customer service experience to our customers meeting their service obligation and demands
Maintain company property in good working conditions
Maintain a valid driver’s license
Responsible with company credit card usage and expense reporting
Must follow all security procedures and policies
Other duties as assigned
Qualification
Required
May require an Associate's Degree in Electronics or equivalent experience
Have solid understanding of electronics and electro-mechanical equipment operation
Ability to use analog and digital voltmeters
Ability to use hand tools and carry heavy parts up to 80 lbs
Ability to work extended hours, including beyond assigned shift with no notice when required
Ability to travel to other areas of the country (30-40% travel may be required)
Ability to work all shifts, which may include weekend and holidays
On-Call duty required for all FSE positions
Maintain a valid driver's license
Responsible with company credit card usage and expense reporting
Must follow all security procedures and policies
Preferred
Prior ATM experience preferred, but not required
3-5 years of experience in the field service
Benefits
Compensation is provided for On-Call duty.
Company
Retail ATM Solutions
Hyosung America is the only manufacturer of ATMs and TCRs in North America.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase