Howmet Aerospace · 4 hours ago
Customer Service Representative
3016 W Lomita Blvd, Torrance, CA, 90505, US
Full-time
Onsite
New Grad, Entry Level
$60K/yr - $70K/yrHowmet Aerospace is a leading company in the aerospace industry, and they are seeking a Customer Service Representative. The role involves performing customer service duties, acting as a liaison between customers and the company, and facilitating sales and resolution of service problems.
AerospaceManufacturingTransportation
Responsibilities
Performs customer service duties in accordance with department and company objectives
Acts as a liaison between customers and the company to facilitate sales and the resolution of account or service problems
Provides customers with information about products and services
Solicits and maintains favorable contacts with current and potential key accounts
Develops relationships with internal and external customers that will benefit the overall business plan
Builds good relationships with internal and external customers that will benefit company objectives to maintain and increase market share
Provide timely and efficient: quotes and order entries for customers, customer schedule changes, and customer delivery issues in production
Follow-up on quotes to understand how the business was won and determine why the business was lost (pricing, lead-time, delivery, etc)
Requires daily interaction with customers, which includes preparing quotes, performing data entry and following-up on customer’s orders; handle customer complaints in a professional and timely manner to ensure resolution and customer satisfaction
Process strategic quotes for RFQs and work directly with Product Managers, Buyers, Account Managers, etc
Acts as liaison between customers and internal departments; interface with various Howmet departments, to include Shipping, Planning, Engineering, and Quality
Able to process, prepare and coordinate large spreadsheets, as required, for the Customer Support team
Prepares quotes for the customers, which include pricing and delivery; if pricing is not available, coordinate with the necessary department to obtain pricing; work with factory if delivery does not meet the needs of the customer
Accept orders from the customer; book orders to the applicable location; coordinate adding the item master for part numbers as required; work with change notices from the customer, which may include cancellations, reschedules and quantity changes; make appropriate changes to the sales order; address customers’ needs on late deliveries or expedited parts as required
Perform proper Contract Review and follow all Sales Procedures as required
Maintain organized sales files; sales file must contain purchase order, sales order, changes, notices from the customer and any correspondence with customer or factory
Handle initial rejected parts or paperwork from the customer, coordinate with the Quality Department and issue a Return of Material Authorization when necessary
Work with Howmet Credit on past due invoices or short pays; perform necessary research to resolve the problem; initiate credit/debit memos as required
Obtain knowledge of Howmet Fastening Systems products, which include conversions, substitutions, and knowledge of competitor’s products
Must understand customer’s terms and conditions and long-term agreements; possess an understanding of contract language
As required, in the absence of other department team members work to support their customers in a backup roll
Able to work with minimum supervision
Handle a fast-paced work environment and be able to deal with stressful situations
Must be well organized and have good time management skills
Qualification
Required
Must have strong interpersonal and communication skills
Must be proficient in Microsoft Word, Excel, & Outlook
Must be able to read, write, and understand English
Strong problem-solving & organizational skills
Company
Howmet Aerospace
Howmet Aerospace produces jet engine components, aerospace fasteners, and forged wheels for aerospace and defense applications.
Founded in 2020
10001+ employees
H1B Sponsorship
Howmet Aerospace has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (4)
2021 (2)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$1B2025-11-03Post Ipo Debt· $500M
2024-08-08Post Ipo Debt· $500M
2016-10-21IPO
Leadership Team
Lola Lin
Executive Vice President, Chief Legal Officer and Corporate Secretary
Jarrod Veal
Senior Human Resources Business Partner
Recent News
2026-01-11
Benzinga.com
2026-01-04
2025-12-30
Company data provided by crunchbase