Apply on Employer Site

COCM · 1 month ago

Resident Assistant (Student Position at Queens College)

Queens, NY

Internship

Onsite

Intern

$17/hr - $17/hr

COCM is seeking a Resident Assistant at Queens College to foster a positive living and learning environment for residents. The role involves administrative duties, safety and security management, and community engagement to support students' academic and personal growth.

Management Consulting

Responsibilities

Must be able to attend weekly staff meeting

Report for staff training approximately two weeks prior to Opening Day for the Fall semester, three to five days prior to the start of the Spring semester

Maintain confidentiality. Informing your supervisor is not a breach of confidentiality and RAs are expected to keep their supervisors apprised of any potential problem

Perform administrative duties such as incident reports, occupancy reports, damage billing, surveys, and reporting of maintenance issues

Participate in RA selection, training, Open House, and other events as assigned

Attend all in-services, meetings, and events as assigned. This will generally include bi-weekly meetings with the supervisor and weekly staff meetings

Be familiar with The Summit Rules and Regulations, Queens College and CUNY guidelines and policies and the Resident Assistant Manual

Provide appropriate levels of response and assistance

Interpret and enforce college and The Summit regulations and policies

Implement building-wide emergency response procedures

Complete and submit Incident Reports immediately following an incident

Respond to situations needing attention

Observe residents to identify emotional, relationship, psychological, academic, or social problems. Intervene appropriately and report, as needed

Identify your residents and know where they live within the first three weeks of the semester and be prepared for assessment of this information

Engage with residents intentionally through door knocks and other forms of approach

Notify supervisor of roommate conflicts immediately and assist with roommate mediations/living agreements

Be available to residents and maintain a high level of visibility in the buildings

Encourage residents to take responsibility for incidents and events in the community

Maintain a positive floor community through open communication and programming

Identify and offer assistance to residents and colleagues on personal, academic, wellness, or other issues

Respond to and report behavior that is inappropriate, discriminatory, or harassing in nature (racial, ethnic, religious, ability, gender, and/or sexual identity)

Coordinate and complete at least four (4) All-hall Programs per semester based on residential programming model

Coordinate and complete at least four (4) Community Builders per semester

Attend and support 3 fellow RA programs per semester

Attend and support Resident Appreciation events as scheduled

Attend and support Campus-wide, Largescale, and Campus Partner events as scheduled or assigned

Complete Intentional Interaction requirements as assigned

Complete 2 bulletin boards per semester, 1 must be educational

Complete 1 set of door tags per semester

Encourage and involve residents to assist with the development and implementation of programs

Complete and submit a Program Proposals by given deadline

Evaluate and complete Program Evaluation within 24 hours of program completion

Use on-line community groups in a befitting way to be a positive role model and student leader

Serve on RA duty rotation and assume duty responsibility on varying days including weekdays, weekends and evenings (requires walking around and through building (including MCR) and holding/responding to a duty cell phone during shift, overnight, and while phone is in possession)

Duty responsibility: the RA is in their area from 5:00 p.m. until 9:00 a.m. Sunday through Thursday and 5:00 p.m. until 5:00 p.m. the following day Friday and Saturday

Staff coverage and duty will be required during academic calendar break periods (holidays and extended time). Schedule will be determined by the staff

Must be available to work 3 duty days a week for scheduling purposes (Sunday – Thursday)

Use duty cell phone in professional manner and for business purposes only

Pick-up and return duty equipment at assigned times

Assist with room condition reports prior to Move-In and after Move-Out (end of semester and during)

Follow up and encourage residents to complete Room Condition Reports following Check-In

Assist with all openings and closings of the building

Conduct health, safety and maintenance inspections as scheduled and follow-up accordingly

Report maintenance concerns for your floor and the building in a timely manner

Complete other facility management responsibilities as assigned

Qualification

Customer serviceVerbal communicationTroubleshooting skillsDiagnostic skillsTeamworkConflict resolutionTime management

Required

High school diploma

Current student at Queen College and maintain full-time enrollment

Sophomore class standing prior to commencement of RA term

Good standing with Queens College and the Summit Apartments (i.e. no judicial probation, outstanding financial obligations, etc.)

Maintain cumulative GPA of 2.5 prior to and during RA term

Availability for the entire academic year (BOTH Fall and Spring semesters)

Demonstrate proficiency in verbal communication and possess strong customer service skills

Must have troubleshooting and diagnostic skills; and a willingness to learn

Benefits

A single efficiency apartment (valued at $11,520.00 per semester)

Early class registration for both fall and spring semesters

Company

COCM

COCM (Capstone On-Campus Management) is a company of talented student housing professionals focused on providing management and consulting services for on-campus housing communities.

Founded in 1990