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Cape Cod Healthcare · 19 hours ago

Financial Counselor (Per Diem)

Falmouth, MA

Full-time

Onsite

Entry Level

$17.14/hr - $17.14/hr

1+ years exp

Cape Cod Healthcare is seeking a Financial Counselor to assist patients with financial assistance programs and facilitate hospital reimbursement. The role involves counseling patients on various financial aid programs, maintaining accurate records, and ensuring confidentiality of sensitive information.

Health Care

Responsibilities

Demonstrates courtesy, tact and professionalism when interacting with patients/guarantors and their family members, volunteers, physicians, and all other employees of the organization

Adheres to Department and Hospital policies and procedures

Counsels patients, guarantors and /or appropriate family members regarding internal financial assistance programs as well as, external financial assistance programs (Mass Health, Health Safety Net, Connector Care Programs, Medical Hardships, etc). Assists patients as needed with the application process for these programs

Communicates with managed care payors in order to facilitate coverage of medical services

Communicates as necessary and appropriate with other Hospital and Agency staff regarding patient's financial status

May make referrals to appropriate State, County and town Agencies as well as to community resource organizations

Maintains files, logs and records in accordance with department policy and procedure. Documents all contact and correspondence relative to job performance

Maintains confidentiality of sensitive information (i.e. patient and/or guarantor financial data, patient medical data, etc)

Identifies operational and procedural issues, problems and errors, and constructively participates on an ongoing basis in development and implementation of solutions

Provides coverage for the Cashier as needed

Explain and process payments from patients which may include, but not limited to, co-pays, co-insurance, payment plans, deductibles and outstanding balances etc. Follow department procedures related to securing payment information and reconciling daily receipts

Performs other similar and/or related duties as required or directed by management

Qualification

Financial counselingHealth Information SystemsCertified Application CounselorBasic math skillsCommunication skillsBasic computer skillsTyping skillsSensitivity to patient concerns

Required

Demonstrates courtesy, tact and professionalism when interacting with patients/guarantors and their family members, volunteers, physicians, and all other employees of the organization

Adheres to Department and Hospital policies and procedures

Communicates with managed care payors in order to facilitate coverage of medical services

Communicates as necessary and appropriate with other Hospital and Agency staff regarding patient's financial status

May make referrals to appropriate State, County and town Agencies as well as to community resource organizations

Maintains files, logs and records in accordance with department policy and procedure. Documents all contact and correspondence relative to job performance

Maintains confidentiality of sensitive information (i.e. patient and/or guarantor financial data, patient medical data, etc)

Identifies operational and procedural issues, problems and errors, and constructively participates on an ongoing basis in development and implementation of solutions

Provides coverage for the Cashier as needed

Performs other similar and/or related duties as required or directed by management

Ability to read, write and speak effectively in English

High School Diploma or General Education Diploma (GED) with one year of business concentration preferred

Must type a minimum of 30 words per minute

Basic Math skills, and ability to apply skills, as demonstrated by successful completion of a timed business math test, using manual and calculator aided computations to solve problems presented in a math test

Basic computer skills with at least one year's experience with Health Information Systems (HIS)

One year of experience counseling or advising patients with respect to financial, public assistance or social service related programs, or demonstrated knowledge of medical benefits programs, benefits or eligibility criteria. OR Medical collection and clerical business office is required. Must be proficient in the use of calculators, and computers

Must have excellent communication skills and demonstrated sensitivity to patient concerns regarding inability to meet financial responsibilities

Successful completion of the Certified Application Counselor (CAC) training within one month of hire