Help at Home · 2 days ago
Client Management Leader I
Dearborn, MI
Full-time
Onsite
Senior Level
5+ years expHelp at Home is the nation’s leading provider of high-quality home care services, and they are seeking a Client Management Leader I who is passionate about making a difference. This role involves overseeing a team to ensure high-quality service delivery and compliance while maintaining positive client relations.
Health CareHome Health CareHospitalNursing and Residential CareTherapeutics
Responsibilities
Oversees a team of assigned Admin employees, including Client Service Representatives
Build and maintain a culture of high-quality service
Manage team to deliver quality care that adheres to regulatory requirements, company policies and procedures
Ensures client records and documentation are maintained in compliance with regulations
Regularly ensures that client’s care plans are adhered to, monitored and maximized to facilitate high quality for clients that meets their needs, Compliance reporting, and maintain accurate incident records and implement actions to resolve issues
Issue resolution for all cases requiring management intervention
Escalate complaints, problems or complex issues to the client’s Case Management Group
Initiates contact with clients and records status updates, monitors client satisfaction and promptly addresses complaints or concerns with caregiver or overall service
Works in collaboration with clinical and regional client intake team to ensure clients are served timely and within compliance
Drives team productivity and create a culture of high expectations
Leading team meetings to encourage, motivate, and hold team accountable for actionable goals
Conduct performance reviews for direct reports and manage local recognition programs
Manage operating expenses to budget, including approval of payroll, PTO, and overtime
Own KPIs for area of responsibility and review them daily, weekly & monthly with Market Leader and identify actions to improve performance
Coach, train and mentor team to ensure all roles and responsibilities are understood, to drive performance improvement and employee satisfaction and retention
Call outs
Employment Terminations
Client Request
Creates and maintains a database system for all important information relative to assigned Clients
Includes phone numbers, home address, etc
Maintains knowledge of legal and regulatory requirements including professional licenses, training, background checks, etc
Receives client and/or caregiver calls and handles routine issues, documenting each contact
Coordinates Client schedules to ensure that client service is maintained
Consistently maintains the confidentiality of Client, Caregiver, and agency information
Available for after-hours on-call reach-outs as an industry quality assurance requirement
Performs other job-related duties as assigned; some duties may be market specific
Qualification
Required
Excellent organizational skills: ability to multitask and manage multiple responsibilities
Able to supervise staff and provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals
Strong problem-solving skills
Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner
Excellent customer service; including verbal and written communication. Positive attitude and ability to promote a positive team environment
Intermediate level computer skill with creating and modifying documents using Microsoft products
At least 18 years of age & high school diploma/GED required
Prior office experience, including experience with organizing information and working with databases
At least five (5) years of experience in health care, preferably in home health; three (3) years of supervisory experience
Monthly or quarterly travel required
Sedentary - ability to remain in a stationary position for extended periods of time
Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs
Ability to communicate effectively and clearly with others to exchange information
Preferred
Bachelor's degree in Social Work, Psychology, or other related discipline or equivalent
Medicaid, Waiver and Home Healthcare experience
Benefits
Comprehensive medical, dental, and vision coverage
401(k) retirement plan
Paid time off and holidays
Employee assistance programs and wellness initiatives
Flexible options to support a balanced life
Company
Help at Home
Help At Home provides viable alternative to living in a nursing home or long-term care facility.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2015-08-25Acquired
Leadership Team
Chris Hocevar
Chief Executive Officer
Ray Smithberger
Chief Operating Officer
Recent News
2025-12-11
Behavioral Health Business
2025-12-06
2025-11-19
Company data provided by crunchbase