Jobs via Dice ยท 20 hours ago
Data Center Program Manager
Milwaukee, WI
Full-time
Onsite
Mid, Senior Level
$81K/yr - $162K/yr
2+ years expMicrosoft's Cloud Operations & Innovation (CO+I) is looking for a Data Center Program Manager to manage projects and troubleshoot service incidents within their data centers. This role involves collaborating across teams, adhering to safety policies, and ensuring service delivery objectives are met while mentoring others in best practices.
Computer Software
Responsibilities
Demonstrate conscientiousness regarding costs by adhering to budget requirements, keeping expenses reasonable, and contributing to staying within budget
Follow and comply with all safety and security policies and procedures. Immediately report any safety or security issues or concerns
Troubleshoot service incidents and escalate as appropriate to meet SLA/OLA targets, minimizing disruption to clients, customers, and business operations
Recognize the potential customer impact of events and issues (e.g., customer lockdowns), communicate anticipated effects, and plan accordingly
Proactively review schedules to avoid conflicts. Identify, coordinate, manage expectations, and offer alternatives when defining customer solutions
Manage relationships with clients and suppliers to ensure expectations are clarified, understood, documented, and met
Recommend strategies to reduce the risk associated with maintenance activities and collaborate with others to accommodate scheduling needs
In alignment with management priorities, hold yourself accountable for end-to-end service quality, completeness, and the resulting customer experience - including availability, safety, security, and customer service. Support issue escalation to the appropriate owner
Embody our culture and values
Qualification
Required
High School Qualification or equivalent AND 2+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Preferred
Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 8+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School Qualification or equivalent AND 10+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR equivalent experience
Applicable certifications: APICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications
1+ years' experience working as a program manager OR supporting a program manager in a data center environment
Company
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