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Globe Life · 1 day ago

Customer Service Representative MCK-Remote

United States

Full-time

Remote

Entry Level

1+ years exp

Globe Life is committed to empowering employees with support and opportunities for success. They are seeking a Customer Service Representative to provide superior customer service and ensure inquiries are handled promptly and professionally.

Financial ServicesInsurance

Responsibilities

Assist with daily call volume (service level takes priority)

Provide accurate resolutions to customer inquiries in a professional and courteous manner

Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.)

Meet Quality Assurance Requirements and other key performance metrics

All other duties as assigned

Qualification

Customer service experienceMicrosoft Office SuiteVerbal communicationWritten communicationListening skillsTeamworkDetail-orientedProblem-solving

Required

Excellent verbal & written communication skills

Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections

Proficient in Microsoft Office Suite, specifically Word, Excel, Outlook, and general working knowledge of Internet for business use

Ability to learn new computer systems

Knowledge of customer service principles and practices

Teamwork – Commitment to the successful achievement of team and organizational goals through a desire to participate with and help other members of the team

Customer Service Focus – Demonstrate a focus on listening to and understanding client/customer needs and then delighting the client/customer by exceeding service and quality expectations

Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers

Have flexibility in your schedule

Be detail oriented

Ability to professionally handle and resolve escalated issues

Reliable and predictable attendance of your assigned shift

Ability to work Full-Time and/or part-time based on the specific position for which you're applying

Monday to Friday schedules, no weekend phone schedules

High school diploma or equivalent

Heavy computer and phone usage

Ability to sit 90% of the workday

Willingness to work shift work and overtime is required