IT Support Specialist jobs in United States
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GHJ · 17 hours ago

IT Support Specialist

positionLA Metro Area
timeFull-time
remoteHybrid
seniorityEntry Level
money$55K/yr - $70K/yr
date1+ years exp

GHJ is a long-established firm dedicated to helping clients and employees thrive. They are seeking an IT Support Specialist to provide end user support for their 250+ employees, troubleshoot IT issues, and ensure a positive IT user experience.

AccountingConsultingIndustrial
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Tier 1 troubleshooting of company provided laptops
AV Meeting setups
Working with IT Ticketing system including monitoring queues, updating knowledge solutions, and inventory management of managed assets
Application support for industry-specific applications
Handling user onboarding and offboarding requests
User creations and deactivations for industry-specific applications
Identifying and escalating issues to proper IT specialists as needed
Researching issues and finding resolutions using available information resources
Working with appropriate vendor tech support to resolve issues when needed
Diagnosis and resolution of Tier 1 hardware and software issues for local and remote employees
Assist with documenting instructions for application updates and communicating to GHJ employees

Qualification

Customer service skillsBasic computer troubleshootingMicrosoft 365 AdminEntra IDIntuneWindows 11Basic NetworkingCritical analytical thinkingProcess orientedInterpersonal skills

Required

Excellent customer service skills
Ability to react quickly and effectively to end-user IT needs
Willing to challenge our thinking
Ability to work in a highly collaborative environment
Process oriented
Critical Analytical thinking skills
Understanding of basic computer and applications troubleshooting best practice
1-2 years of related experience in a customer service-oriented IT support role
Exceptional customer service skills required
Strong communication and interpersonal skills
Familiarity with Entra ID, Intune, and Microsoft 365 Admin
Basic understanding of Windows 11, Microsoft Office Applications, Office 365, Box, Basic Networking, Remote Access/VPN, Virus/Malware Protection and Removal, Printers
Experience supporting and resolving computer issues for both local and remote customers

Preferred

Experience working for an accounting or other professional services firm a plus, but not necessary
Associates Degree in Computer Science or related field is preferred

Company

GHJ

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At GHJ, we go beyond numbers.
dateFounded in 1953
location
Los Angeles, California, USA
people-size201-500 employees
web-link
https://www.ghjadvisors.com/

H1B Sponsorship

GHJ has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (6)

Funding

Current Stage
Growth Stage

Leadership Team

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Andrew J. Pitt, CPA
Tax Partner
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Dan Landes, CPA
Partner, Practice Leader - Media & Advertising at Green Hasson Janks
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Company data provided by crunchbase