Athletics · 13 hours ago
Director, Technology
Las Vegas, NV
Full-time
Onsite
Director/Executive
7+ years expAthletics is a baseball team known for its innovative approach to team-building and positive work culture. They are seeking a Director of Technology to shape the service delivery strategy for the technology support team, overseeing a diverse technical team responsible for technology support and user satisfaction.
BaseballRecreationSports
Responsibilities
Manage technology department operational and strategic planning, including business requirements, project planning, and organizing and negotiating the allocation of resources
Define, communicate, and execute technology services strategy: covering support, service-desk operations, end-user experience, tooling, SLAs, KPIs. Ensure high user-satisfaction and efficient resolution of incidents, requests and service problems; monitor metrics, trends, root-cause analysis, and continuous improvement
Oversee the technology team, promoting a culture of outstanding customer service and ensuring team members consistently perform at a high level in supporting clients. Play a mentorship role to key IT personnel promoting their professional growth
Manage procurement of hardware to support the operational needs of the business. Create and cultivate IT vendor relationships that will lead to innovative technology tools to help Athletics. Manage the deployment, monitoring, maintenance, development, upgrade, and support of IT systems, including PCs, operating systems, and associated hardware. Research and remain current with the latest technologies and solutions in support of procurement efforts
Evaluate new applications, systems software, products, and/or enhancements to existing applications throughout the organization. Analyze documentation and technical specifications of any new application under deployment or consideration to determine its intended functionality
Perform regular IT awareness training programs for all employees and create/enforce security documents (policies, standards, baselines, guidelines, and procedures) to ensure consistently high levels of compliance with the organization's security plan. Ensure compliance with organizational data governance, disaster-recovery/business-continuity for the support function
Ensure the confidentiality, integrity and availability of the data residing on or transmitted to/from/through enterprise workstations, servers, and other systems and in databases and other data repositories
Establish and maintain regular written and in-person communications with the organization's executives, department heads, and end users regarding pertinent IT activities
Act as escalation point for major incidents impacting end-users and internal clients; manage communications, drive resolution, and perform post-incident reviews
Provide senior-leadership reporting: status of technical services, trends, major incidents, risk mitigation, staffing plans, and strategic roadmaps
Other duties as assigned
Qualification
Required
Bachelor's degree in a related field, or 7+ years of equivalent experience
5+ years of experience in a leadership or management role overseeing technical teams
Willing and able to work on-site in Las Vegas, NV
Proven experience leading cross-functional teams in complex IT environments
Strong understanding of IT service-management best practices
Strong competence in the Microsoft Ecosystem (Office/O365, Azure, Remote Desktop, Server, Desktop OS), Google Suite, etc
Experience with service-desk tools, ticketing systems, self-service portals, knowledge bases, remote-support tools, endpoint/device management
Ability to analyze metrics, set KPI targets, and use data to drive improvement
Demonstrated experience in budget management, including vendor and contract oversight
Excellent interpersonal, communication, and stakeholder-management skills; ability to partner with business units, negotiate priorities, and escalate appropriately
Strong problem-solving, critical-thinking, and organizational skills; able to manage multiple initiatives/priorities
Demonstrated ability to lead change, drive process improvement, adapt new technologies
Customer-focused mindset, with a service-orientation and a 'user-first' approach
Willing and able to work a non-traditional schedule including nights, weekends and holidays
Willing and able to occasionally travel for the purpose of meeting with clients, stakeholders, or off-site personnel/management
Ability to work across teams, drive culture change, and operate in a high-energy, stakeholder-rich environment
Strategic thinker with a 'hands-on' approach: capable of both oversight and operational involvement
Preferred
Experience in a dynamic environment; sports, live-events, entertainment or venue-based operations preferred
Familiarity with mobile devices, field-service support, and event and venue technology landscapes preferred
Company
Athletics
The Athletics franchise is one of the most storied baseball clubs with a total of nine World Series championships.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
David Don
SENIOR DIRECTOR, ENGINEERING AND MULTIMEDIA SERVICES
Diane Binder, SPHR
Manager, People Operations Business Partner, Stadium Operations
Recent News
Sports Business Journal
2026-01-07
Sports Business Journal
2025-12-03
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