Crown Hotel & Travel Management · 17 hours ago
Regional Director of Operations
Wilmington, NC, US
Full-time
Onsite
Lead/Staff, Director/Executive
$85K/yr - $90K/yr
5+ years expCrown Hotel & Travel Management is seeking a Regional Director of Operations responsible for overseeing the operational leadership and performance of seven hotels in the Raleigh–Asheville region. The role involves ensuring compliance with company standards, leading General Managers, and managing financial performance across the portfolio.
Hospitality
Responsibilities
Oversight of approximately seven hotels across multiple brands
Direct operational leadership of General Managers
Full accountability for guest satisfaction, financial performance, compliance, and leadership culture across the region
Maintain full operational authority for assigned hotels, including staffing decisions, performance management, and execution of company directives
Conduct regular on-site property visits to assess operations, leadership effectiveness, physical condition, and guest service delivery
Ensure compliance with Crown policies, brand standards, and all applicable federal, state, and local regulations
Ensure properties are prepared for and successfully complete brand QA, health department, safety, and regulatory inspections
Directly accountable for achieving budgeted financial results through the leadership and performance of General Managers
Review and analyze financial statements, QA results, and guest feedback
Identify trends and implement corrective action plans as needed
Collaborate with corporate leadership and ownership on capital planning, cost control, and operational improvements
Recruit, onboard, coach, evaluate, and develop General Managers in alignment with Crown personnel policies
Support and oversee performance management, disciplinary actions, investigations, and terminations in compliance with company policy and employment law
Promote a professional, compliant, and positive workplace culture
Ensure adherence to Equal Employment Opportunity, harassment prevention, safety, and conduct policies
Ensure consistent implementation of Crown SOPs, training programs, and brand initiatives
Monitor completion of required training, certifications, and documentation
Serve as a resource to General Managers regarding policy interpretation and operational challenges
Maintain professional communication with corporate leadership, ownership groups, and property teams
Provide regular written and verbal reports on property performance, staffing changes, compliance issues, and operational risks
Participate in leadership meetings, planning sessions, and special projects as assigned
Frequent travel between assigned properties is required
Maintain a flexible schedule, including evenings, weekends, and holidays as operational needs dictate
Qualification
Required
Minimum 5 years of progressive hotel operations experience; multi-property oversight strongly preferred
Proven experience leading and holding General Managers accountable
Strong understanding of hotel financials, labor management, QA standards, and regulatory compliance
Excellent leadership, communication, and organizational skills
Valid driver's license with acceptable driving record and ability to travel extensively within North Carolina
Proficiency in hotel systems, reporting tools, and Microsoft Office applications
Ability to conduct on-site inspections, walk properties, climb stairs, and assess operational areas
Ability to travel frequently within the assigned region. Travel estimated at 70%
Company
Crown Hotel & Travel Management
Based in Wilmington, North Carolina, Crown Hotel & Travel Management is a hotel development and management company that embodies a strong work ethic, hands on leadership and a vision for success.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Josh Emett, CPA
CFO
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