UnityPoint Health · 10 hours ago
Scheduling/Billing Specialist Lead (Full Time)
Cedar Rapids, IA
Full-time
Onsite
Mid, Senior LevelUnityPoint Health is committed to providing exceptional healthcare services and is seeking a Scheduling/Billing Specialist Lead to assist in the operation of outpatient therapy office areas. The role involves managing scheduling and billing functions, ensuring adequate staffing, training office staff, and handling insurance-related tasks.
Health CareHospitalMedical
Responsibilities
Receives patients and visitors and answers telephone; screens calls and callers, referring them to the appropriate person
Creates a welcoming environment for person’s served. Effectively manages positive relationships with referral sources and other members of the team
Schedules all patient appointments
Coordinates all modifications to patient schedules, including reschedules, cancellations, no-shows and discharges
Manages providers calendars
Verifies insurance eligibility and insurance coverage for assigned department(s) via phone or internet. Contacts patients prior to first appointment and counsel’s patient on coverage. If unable to contact patient prior to first appointment, counsels them when they arrive for first appointment. Documents in account notes in EPIC
Gathers billing information for patients with worker’s comp insurance (employer demographics, responsible billing party, billing address) and coordinates authorization for services
Manages and coordinates pre-authorizations for services as needed. Sends requested documentation to third party payers for prior authorization and reauthorization of patient visits
Coordinates Price-line requests for estimate of cost for the patient
Counsels patients on process for estimates of their payment for therapy, prompt pay, and financial assistance applications
Reconciles daily patient attendance and charges posted with revenue/usage reports
Responds to patient’s questions regarding their account and ensures solutions to patient billing, complaints or concerns
Demonstrates ability to effectively manage details by accurately completing registration/referrals, maintaining medical records, and charge correction
Collects payment as needed
Monitors and completes accounts on multiple work queues in EPIC, including referrals and denials
Problem solves, analyzes and collaborates with patient, therapist, Central Billing Office, Revenue Cycle department, and insurance companies to identify and resolve billing and denial issues, including sending appeals and trouble- shooting and correcting claim or account errors
Documents denials and billing issues to identify processes that need improvement in order to maximize efficiency and ensure proper payment within the department
Creates and modifies documents using word processing and spreadsheet computer programs
Maintains designated filing and record keeping systems. Assists with preparation of reports, graphs, and statistical information
Orders supplies for department
Serves as payroll timekeeper for assigned departments
Performs other related secretarial and clerical functions as requested
Responsible for maintaining adequate coverage of office personnel at all outpatient clinics on a day to day basis
Trains office staff to assist in all appropriate duties
Keeps current with changes in hospital office procedures and shares with scheduling staff
Provides leadership, training and guidance to office staff
Assures accurate daily and monthly billing
Qualification
Required
Must be at least a high school graduate
Prior administrative experience in healthcare
Writes, reads, comprehends and speaks fluent English
Multicultural sensitivity
Microsoft Office and Outlook – basic computer skills
Customer/patient focused
Critical thinking skills using independent judgment in making decisions
High organizational skills
Ability to multi-task
High attention to detail
Use of usual and customary equipment used to perform essential functions of the position
Benefits
Paid time off
Parental leave
401K matching
Employee recognition program
Dental and health insurance
Paid holidays
Short and long-term disability
Pet insurance
Early access to earned wages with Daily Pay
Tuition reimbursement
Adoption assistance
Company
UnityPoint Health
UnityPoint Health is an integrated health system that provide a full range of coordinated care to patients and families.
Founded in 1995
10001+ employees
H1B Sponsorship
UnityPoint Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (2)
2022 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$0.19MKey Investors
Baldrick's Foundation
2025-11-20Grant
2014-02-12Grant· $0.19M
Leadership Team
MarCia Ekworomadu
Vice President, Operations- Oncology Service Line
Carmen Kleinsmith
Chief Nursing Officer
Recent News
Corridor Business Journal
2025-12-18
2025-12-02
Company data provided by crunchbase