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VIPdesk Connect · 9 hours ago

Customer Service Representative (Remote)

United States

Full-time

Remote

New Grad, Entry Level

$16/hr - $16/hr

VIPdesk Connect is a certified B-Corp and women-owned corporation dedicated to team member happiness and delivering exceptional customer service. As a Remote Customer Service Representative, you will handle customer inquiries across various channels, providing support and solutions with empathy and problem-solving skills.

Customer ServiceLoyalty ProgramsMessagingOutsourcing

Responsibilities

Represent a diverse range of products and services for a well-respected national non-profit organization, with expertise, positivity, and a can-do attitude

Respond to customer inquiries and requests through phone, chat, SMS, email, and social media, with a focus on phone communication

Address questions about membership accounts, products, and services, as well as provide troubleshooting and website assistance

Answer inquiries about points balances, redemption process and activity history, account sign-up and access, and loyalty points program policies

Assist members with an online tool providing education and decision support to better prepare consumers for future enrollments

Take ownership of customer issues, solve problems, and exceed expectations with sound judgment

Share insights on emerging customer trends and recommend process improvements

Attend training and participate in cross-training opportunities to enhance skills and knowledge

Meet performance metrics such as customer satisfaction, average handle time, quality, and productivity

Demonstrate social responsibility through ethical practices, showing awareness and respect for others and their differences, and supporting initiatives to promote diversity and inclusion in the workplace

Qualification

Customer service experienceCall center experienceCustomer service ticketing systemEmpathyOwnership of customer interactionsProblem-solving mindsetCreativity

Required

Experience in a fast-paced call center environment

While this is a work-from-home opportunity, you must currently reside in one of these states to be considered: AZ, AR, FL, GA, IN, KY, MD, NV, NM, NC, SC, OH, TN, TX, UT, VA, or WI