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Merck · 18 hours ago

Customer Facing Application (CFA) Strategy and Operations Senior Specialist

North Wales, PA

Full-time

Hybrid

Mid, Senior Level

$115K/yr - $180K/yr

3+ years exp

Merck is a leading pharmaceutical company, and they are seeking a Customer Facing Application (CFA) Strategy and Operations Senior Specialist. This role involves executing the strategic roadmap for US Commercial customer-facing applications and partnering with internal and external stakeholders to enhance customer engagement through Veeva capabilities.

BiotechnologyHealth CareMedicalPharmaceutical

Comp. & Benefits

No H1B

Responsibilities

Drive creation of planned approach, identify expert stakeholders for engagement and contribution to scope of work

Facilitate close collaboration with US Market Operations, Sales Operations, Communication and other critical stakeholder teams to execute against planned approach

Engage with legal, compliance, and other similar bodies to seek guidance and alignment on new/novel approaches for customer interactions with the field

Communicate with senior Sales and Account Leadership to align on approach, share progress, and for risk mitigation

Partnering with technical and/or strategic partners to lead the implementation of capabilities

Define and execute against a plan to measure success

Qualification

Business AnalysisSales/Marketing OperationsProject ManagementVeeva ExperienceBusiness Process DesignCross-Functional CollaborationEntrepreneurshipCommunicationStrategic ThinkingLeadership SkillsAdaptability

Required

Bachelor's degree

Strong project management skillset

Business analysis, problem solving, understanding of sales and marketing strategic priorities

Minimum 3 years' experience in Sales/Marketing Operations, field sales, or account management

Demonstrated ability to collaborate, plan and execute

Experience in the development or implementation of capabilities (e.g., requirements definition, user acceptance testing)

Communication and cross-functional collaboration

Business process design/re-design

Strategic thinking, business acumen, problem solving, understanding of sales and marketing

Ability to negotiate and influence key stakeholders, and lead without authority

Strong verbal and written communication skills

High Compliance IQ: A strong understanding of field sales policy and compliance priorities within a pharmaceutical organization, including the ability to apply to a variety of real-world scenarios

Ability to articulate customer-facing challenges or opportunities to simplify and improve processes to a large matrix cross functional team

Leadership Skills including: Entrepreneurship, Ownership and Accountability, Execution Excellence, Strategic Planning, Change Catalyst