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CSC · 4 days ago

Client Service Representative- LMS Call Center

Lewisville, TX

Full-time

Onsite

New Grad, Entry Level

CSC is the world’s leading provider of business, legal, tax, and digital brand services, and they are seeking a Customer Service Representative for their Litigation Management Services business area. This role involves handling phone calls and emails related to service of process inquiries from both internal and external customers.

ConsultingLegal

Responsibilities

Building relationships with our clients to better understand their unique needs and concerns

Responding to customer inquiries in a professional, accurate, and in a timely fashion

Responding to customer inquiries via Outlook, Salesforce, or phone

Navigating quickly between multiple databases quickly and accurately

Fulfilling requests and answering questions for internal and external customers

Review and process of legal documents

Research and analysis of legal documents

Qualification

Customer Service SkillsMS Office ProficiencySalesforce ExperienceResearch SkillsProblem-Solving SkillsEffective CommunicationAttention to DetailTime ManagementTeam-Oriented

Required

Energetic self-starter who thrives in a fast-paced, team-oriented environment

High attention to detail and accuracy

Strong prioritization and time management skills

Effective verbal and written communication skills

Strong Customer Service Skills and able to handle a call while conducting research

Problem-solving skills

Strong research skills

Be a model employee of the CSC value of service

Strong computer skills and proficiency in MS Office: Word, Outlook, Excel

Preferred

Salesforce Experience a plus

Benefits

Annual success-sharing bonuses or commission plans based on individual performance

A range of support to colleagues with disabilities

Company

CSC

Glassdoor3.2

CSC is the world’s leading provider of global business administration and compliance solutions, specialized administration services to alternative asset managers across fund strategies, capital markets transactions in public and private markets, domain name system management and digital brand and fraud protection, and corporate tax software solutions.

Founded in 1899