Apply on Employer Site

BillGO · 9 hours ago

Support Specialist

Fort Collins, CO

Full-time

Onsite

Entry Level

$46K/yr - $61K/yr

1+ years exp

BillGO, Inc. is seeking a Support Specialist I to provide exceptional support to Billers using their platform. The role involves processing payments, addressing queries, and ensuring customer retention while meeting service level agreements and key performance indicators.

Financial ServicesFinTechPayments

Responsibilities

Responds to incoming calls, live chats, and emails, aiding Billers in processing payments, addressing queries, and navigating the BillGO platform

Initiates outbound calls to follow up with Billers regarding payment processing for virtual payment cards

Facilitates the onboarding of newly enrolled customers/billers onto the BillGO payment platform

Take inbound calls with a focus on retaining customers, and keeping them apart of the BGX Network

Multi-tasking between various internal systems including Salesforce

Provide accurate & timely responses to inquiries from internal teams at BillGO

Qualification

SalesforceCustomer serviceMultitaskingCommunication skillsData tracking

Required

1 or more years of prior customer service experience, including support for customer success, retention, and exposure to management or team leadership

Ability to break down intricate solutions into comprehensible concepts

Ability to break down complex solutions into easy-to-understand concepts

A true passion for customers and delivering the best possible service

Outstanding communication skills, both verbal and written

Ability to multitask with a high sense of urgency

High School Diploma required

Understands basic CRM [Salesforce] operations, categorizing cases according to Biller requests and outcomes

Ensures adherence to KPI and SLA standards, including average time per case

Ability to accurately track and record data with high level of detail in Salesforce

Ability to quickly learn internal systems with a high level of accuracy