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ReliaQuest · 1 day ago

Customer Success Manager (Account Manager)

Tampa, FL

Full-time

Onsite

Entry Level

1+ years exp

ReliaQuest is a company focused on creating meaningful customer experiences through its AI-driven platform, GreyMatter. The Customer Success Manager will drive impactful change by crafting customized solutions and building lasting relationships with customers while ensuring their unique needs are met.

Cloud Data ServicesCyber SecurityInformation TechnologyNetwork SecuritySaaS

Responsibilities

Become a subject matter expert on assigned customers, their organization, reporting structure, and initiatives to help drive results

Serve as the main point of contact for internal and external teams, ensuring that the customer relationship develops and evolves as business needs change

Tailor messaging to different audiences, ensuring clear and effective communication from the C-suite to the more technical teams

Clearly define and communicate roles and responsibilities to all internal and external team members involved in the customer’s journey to security confidence

Prepare and facilitate in-depth presentations (Executive Business Reviews) to senior executives, demonstrating progress and return on their investments with ReliaQuest

Identify and recommend opportunities for expansion based on your understanding of the ReliaQuest solution and the customer’s needs

Own 110% contract renewal and upsell

Direct internal teams using standard departmental policies, processes, and documentation guidelines for successful roadmap delivery

Qualification

Account management experienceTechnical communicationPresentation skillsSales experienceCRM toolsProblem-solving skillsAttitudeEmotional intelligenceOrganizational skillsAdaptabilityEffective communication

Required

Completed Bachelor's degree or higher education

Proficient with MS Word, Excel, PowerPoint, and OneNote

At least one year of account management experience or related

Experience in sales with the ability to learn/apply complex technical concepts

Exceptional organization skills and ability to prioritize

Strong emotional intelligence and ability to work effectively with others

Effective communication skills, including the ability to provide constructive feedback and have difficult conversations with external and internal teams

Possess the skills necessary to be flexible, agile, and adaptable while navigating through changes and/or adjustments with customers

Strong problem-solving skills and ability to identify unique solutions to complex problems

Desire to be immersed in an ever changing, fast paced industry and willingness to learn the level of technical acumen necessary for effective external and internal communication

Ability to demonstrate good attitude, energy, and effort