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SAIC · 4 hours ago

Mail Engineer

Washington, DC

Full-time

Hybrid

Senior Level, Lead/Staff

$80K/yr - $120K/yr

8+ years exp

SAIC is looking for a Mail Engineer supporting the SAIC EITSS contract with the U.S. Department of Transportation in Washington D.C. The role involves supporting messaging services, designing messaging architecture, and implementing enhancements while managing operational tasks associated with the messaging system.

Information TechnologySecurityService IndustrySoftware

Work & Life Balance

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Responsible for supporting all messaging services

Supports the design of messaging architecture and implements enhancements

Assists with workloads, projects, and administrative tasks associated with the operations of the messaging system

Executes mail engineering and operational tasks daily

Work cooperatively with Federal and Contractor Service Desk, Incident Management Center, Desktop Engineering, Executive Help Engineering, Application Hosting and Infrastructure Engineering teams ensuring successful customer service, troubleshooting, resolution, restoration, provisioning, and availability of Mail and MDM services

Manage incident requests, restorations based on urgency, impact, priority, Service Level Agreements including assessment, assignment, queue monitoring, resolution, and closure

Coordinate change and release of Mail and MDM services, functions, patches, and upgrades in production including design, architecture, configuration, staffing, scheduling, impact / risk analysis, approval, communications, testing, implementation, monitoring and operations

Ensure timely fulfillment of requested Mail and MDM services for role-based access, permissions, specialized communications, distribution groups, availability, and functionality

Follow critical incident, event, problem, configuration and change management to troubleshoot and restore services caused by outages, and defects

Troubleshoot, root cause analysis, and apply workarounds and resolutions with IT Application Hosting and Infrastructure teams and third-party product vendors

Assess security vulnerabilities and incidents, and devise with other team members to implement patch, upgrades, and E-mail blocking remediation reducing threats and risks

Assess and report performance, access, licensing, capacity, and recommend solutions

Participate in 24/7 rotation of On-Call support

Manage and report on Daily Operations driving deliverables, managing expectations, communications, risk management, and reporting to all stakeholders

Create, update, and maintain designs, architectures, data profiles, licenses, support agreements, standard operating procedures (SOP), work instructions, and knowledge articles

Qualification

Microsoft O365ExchangeIntuneAzureOffice SuiteOutlook applicationsOne Drive for BusinessMicrosoft Security & ComplianceEnterprise Messaging ServicesCustomer relationship managementChange managementTeam collaboration

Required

Proven Design/Configuration/Integration/Testing/Release/Maintenance/Support of Microsoft O365 Cloud, Exchange, Intune with Apple Business Manager, Azure, Office Suite, Outlook applications, One Drive for Business and Microsoft Security & Compliance

Must have minimum of 8 years of experience supporting Enterprise Messaging Services

Must have a minimum of 8 years of experience supporting enterprise messaging services, with a minimum of 5 years supporting Microsoft O365 email systems or equivalent

Manage incident requests, restorations based on urgency, impact, priority, Service Level Agreements including assessment, assignment, queue monitoring, resolution, and closure

Ensure timely fulfillment of requested Mail and MDM services for role-based access, permissions, specialized communications, distribution groups, availability, and functionality

Follow critical incident, event, problem, configuration and change management to troubleshoot and restore services caused by outages, and defects

Troubleshoot, root cause analysis, and apply workarounds and resolutions with IT Application Hosting and Infrastructure teams and third-party product vendors

Assess security vulnerabilities and incidents, and devise with other team members to implement patch, upgrades, and E-mail blocking remediation reducing threats and risks

Assess and report performance, access, licensing, capacity, and recommend solutions

Participate in 24/7 rotation of On-Call support

Manage and report on Daily Operations driving deliverables, managing expectations, communications, risk management, and reporting to all stakeholders

Create, update, and maintain designs, architectures, data profiles, licenses, support agreements, standard operating procedures (SOP), work instructions, and knowledge articles

Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust

Preferred

Certified in Microsoft O365 or equivalent

Can maintain an effective customer relationship and workload/portfolio management with Federal and Contractor leadership, as well as End-users for delivery of Mail and MDM services

Highly cohesive team member and a change agent while serving as a consultant