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Quanta Infrastructure Solutions Group · 5 hours ago

IT Support Analyst

Greater Birmingham, Alabama Area

Full-time

Onsite

Entry, Mid Level

1+ years exp

Quanta Infrastructure Solutions Group (QISG) leverages comprehensive resources to deliver collaborative solutions for energy infrastructure needs. The IT Support Analyst provides hands-on support across the organization, ensuring timely resolution of IT issues, managing company devices, and supporting onboarding and offboarding processes.

ConstructionEnergyFacilities Support ServicesInfrastructure

H1B Sponsor Likely

Responsibilities

Deliver high-quality support with strong customer service and communication

Act as a liaison between end users and technical teams

Advocate for business needs within the IT organization

Provide first-line support for IT hardware, software, and enterprise applications

Troubleshoot and resolve desktop, software, and hardware issues across corporate and rugged devices

Perform break/fix support including reimaging, installations/removals, and hardware swaps

Troubleshoot VPN connectivity (Cisco AnyConnect), mobile devices, and mobile broadband (5G)

Escalate complex issues appropriately

Deliver excellent in-person, phone, and video support—including executive-level and occasional after-hours support

Image and configure Dell, Lenovo, or HP laptops using SCCM or Intune

Install and configure end-user software

Maintain and update technical documentation and knowledge base articles

Manage onboarding/offboarding processes, hardware inventory, asset tracking, and lifecycle refreshes

Maintain accurate records of hardware assignments, locations, and status

Support asset reconciliation and inventory audits

Qualification

IT support experienceTroubleshooting skillsCustomer serviceSCCMIntuneCompTIA A+ITIL FoundationsHP hardwareDell hardwareLenovo hardwareDocumentation skills

Required

1-3 years of IT support experience, including at least 1 year in a corporate Information Systems environment

Hands-on experience working with HP, Dell, or Lenovo hardware

Experience in customer-facing support or service roles

Proven ability to contribute to IT knowledge bases and technical documentation

Preferred

Associate degree in Computer Science, Information Technology, or a related field, preferred

CompTIA A+, ITIL Foundations

MCITP, MCDST, HDI Desktop Support Technician

Benefits

Competitive base salary + annual bonus potential

Generous PTO & paid holidays to maintain work-life balance

401(k) with a generous match to plan for your future

Comprehensive benefits – medical, dental, vision, and life insurance

Weekly pay for consistent, reliable compensation

Great mentoring & career growth opportunities – we invest in your development

Company

Quanta Infrastructure Solutions Group

Quanta Infrastructure Solutions Group is a construction company that offers energy infrastructure solutions.

Founded in 2017

Houston, Texas, USA

201-500 employees

https://quantaisg.com

H1B Sponsorship

Quanta Infrastructure Solutions Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (1)