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Latent · 15 hours ago

Implementation Project Manager

Utica-Rome Area

Full-time

Hybrid

Mid, Senior Level

3+ years exp

Latent Health is redefining how healthcare systems unlock the power of clinical data through their AI-powered platform. The Implementation Project Manager will lead onboarding and deployment projects for health systems, ensuring efficient go-lives and long-term customer success.

Health CareSaaSSoftware

Responsibilities

Lead full-cycle implementation projects – from kickoff through go-live and stabilization – across a portfolio of health system customers

Build and manage detailed project plans, timelines, milestones, and risk logs

Facilitate cross-functional meetings with customer IT, clinical operations, and technical teams (e.g., data integration, SSO, EHR workflows)

Serve as the primary project point of contact, ensuring exceptional communication and alignment across all parties

Coordinate collection and validation of required technical inputs (integration specifications, data feeds, configuration requirements)

Partner with Latent engineering, product, and clinical teams to ensure smooth handoffs and timely execution

Understand and translate technical requirements to non-technical stakeholders (and vice versa)

Monitor progress of integrations (e.g., Epic, Cerner, Meditech) and escalate blockers proactively

Own project documentation, including requirements tracking, decisions, status updates, risk mitigation plans, and post-go-live handoff materials

Build repeatable processes and contribute to the evolution of Latent’s implementation playbooks and best practices

Track and report project KPIs (e.g., activation timelines, milestone adherence, customer readiness)

Ensure clean transition to Support teams post-implementation

Build trusted relationships with clinical and operational leaders at customer sites

Guide customers through workflow adoption, training readiness, and change-management planning

Ensure customer stakeholders understand project expectations, responsibilities, and timelines

Drive customer accountability to keep projects on track and on time

Qualification

Healthcare environments knowledgeProject management toolsProject management experienceEHR systems implementationProject management certificationStakeholder managementMeeting facilitationChange managementClinical workflow optimizationCommunication